Financial Ombudsman Service Blog
2 FOLLOWERS
We regularly share our insights in various ways. In our blogs we talk about the thousands of cases we see each year and what it's like to work at the ombudsman service. The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services. We resolve disputes fairly and impartially and have the power to..
Financial Ombudsman Service Blog
3M ago
You may be aware that the Financial Ombudsman Service resolves disputes between individual consumers and financial businesses. But did you know we can also consider complaints from small businesses and other small organisations ..read more
Financial Ombudsman Service Blog
6M ago
In this blog, Chief People Officer, Jane Cosgrove talks about our people, our purpose and our shared values – and how they are fundamental in building an engaged and inclusive organisation ..read more
Financial Ombudsman Service Blog
6M ago
To mark Black History Month, Karl Khan shares why diversity is important to the Financial Ombudsman Service and reflects on how we’re planning to become a more diverse and inclusive organisation ..read more
Financial Ombudsman Service Blog
6M ago
In this blog, Deputy Chief Ombudsman, James Dipple-Johnstone, sets out why it's critical that financial firms and claims management companies (CMCs) are aware of what to do when a complaint is referred to our service – and highlights the support we provide to assist with good complaint handling ..read more
Financial Ombudsman Service Blog
9M ago
We see a range of complaints about car finance agreements – from admin issues to affordability. Increasingly, we’re hearing from customers about the fairness of commission arrangements when they took out a car finance agreement ..read more
Financial Ombudsman Service Blog
9M ago
From the complaints that we’ve seen, we know that consumers aren’t always aware of the rights and protection available when using plastic cards and credit ..read more
Financial Ombudsman Service Blog
10M ago
Abby gave a speech at the Consumer Duty Implementation Summit, organised by City & Financial Global, on 20 June 2023 ..read more
Financial Ombudsman Service Blog
11M ago
Following the cold snap in December 2022, our Business Support Hub saw a rise in enquiries from insurers about ‘escape of water’ claims in unoccupied properties. James Clements – Head of Operational Contact – answers the five most common questions we've been hearing about claims for such leaks ..read more
Financial Ombudsman Service Blog
1y ago
After temporarily introducing a ‘proactively settled’ complaint category, we’re now trialling its permanent implementation ..read more
Financial Ombudsman Service Blog
1y ago
Travel disruption has been a feature of news stories since the early days of the pandemic. The type of travel issue or disruption, insurance claims, and complaints have evolved alongside the pandemic. Ombudsman Leader, Sian Brightey, outlines some of the trends we’ve seen and highlights our guidance for insurers ..read more