Beware ‘ghost broker’ scams this Halloween
Financial Ombudsman Service Blog
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1w ago
Beware so-called 'ghost brokers' on social media - they claim to act as insurance intermediaries but are online fraudsters who offer fake insurance deals ..read more
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Problems with wedding insurance?
Financial Ombudsman Service Blog
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2w ago
Find out more about the types of complaint we’ve seen about wedding insurance, our top tips to avoid problems and how we can help if you have a complaint about your insurer ..read more
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Common myths about 'Section 75'
Financial Ombudsman Service Blog
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2w ago
Common misconceptions around ‘Section 75’ claims can affect customers’ chances of a refund. This myth-busting guide aims to help improve understanding of how it works ..read more
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Can small businesses use the Financial Ombudsman?
Financial Ombudsman Service Blog
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10M ago
You may be aware that the Financial Ombudsman Service resolves disputes between individual consumers and financial businesses. But did you know we can also consider complaints from small businesses and other small organisations ..read more
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Our people, our purpose 
Financial Ombudsman Service Blog
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1y ago
In this blog, Chief People Officer, Jane Cosgrove talks about our people, our purpose and our shared values – and how they are fundamental in building an engaged and inclusive organisation ..read more
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Diversity and inclusion: how we talk about race at work
Financial Ombudsman Service Blog
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1y ago
To mark Black History Month, Karl Khan shares why diversity is important to the Financial Ombudsman Service and reflects on how we’re planning to become a more diverse and inclusive organisation ..read more
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How financial businesses should work with us to resolve complaints
Financial Ombudsman Service Blog
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1y ago
In this blog, Deputy Chief Ombudsman, James Dipple-Johnstone, sets out why it's critical that financial firms and claims management companies (CMCs) are aware of what to do when a complaint is referred to our service – and highlights the support we provide to assist with good complaint handling ..read more
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Dealing with complaints about car finance commission
Financial Ombudsman Service Blog
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1y ago
We see a range of complaints about car finance agreements – from admin issues to affordability. Increasingly, we’re hearing from customers about the fairness of commission arrangements when they took out a car finance agreement ..read more
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How to help consumers if they have problems with goods and services
Financial Ombudsman Service Blog
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1y ago
From the complaints that we’ve seen, we know that consumers aren’t always aware of the rights and protection available when using plastic cards and credit ..read more
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What does the Consumer Duty mean for resolving financial complaints?
Financial Ombudsman Service Blog
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1y ago
Abby gave a speech at the Consumer Duty Implementation Summit, organised by City & Financial Global, on 20 June 2023 ..read more
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