Financial Ombudsman Service Blog
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We regularly share our insights in various ways. In our blogs we talk about the thousands of cases we see each year and what it's like to work at the ombudsman service. The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services. We resolve disputes fairly and impartially and have the power to..
Financial Ombudsman Service Blog
1w ago
Beware so-called 'ghost brokers' on social media - they claim to act as insurance intermediaries but are online fraudsters who offer fake insurance deals ..read more
Financial Ombudsman Service Blog
2w ago
Find out more about the types of complaint we’ve seen about wedding insurance, our top tips to avoid problems and how we can help if you have a complaint about your insurer ..read more
Financial Ombudsman Service Blog
2w ago
Common misconceptions around ‘Section 75’ claims can affect customers’ chances of a refund. This myth-busting guide aims to help improve understanding of how it works ..read more
Financial Ombudsman Service Blog
10M ago
You may be aware that the Financial Ombudsman Service resolves disputes between individual consumers and financial businesses. But did you know we can also consider complaints from small businesses and other small organisations ..read more
Financial Ombudsman Service Blog
1y ago
In this blog, Chief People Officer, Jane Cosgrove talks about our people, our purpose and our shared values – and how they are fundamental in building an engaged and inclusive organisation ..read more
Financial Ombudsman Service Blog
1y ago
To mark Black History Month, Karl Khan shares why diversity is important to the Financial Ombudsman Service and reflects on how we’re planning to become a more diverse and inclusive organisation ..read more
Financial Ombudsman Service Blog
1y ago
In this blog, Deputy Chief Ombudsman, James Dipple-Johnstone, sets out why it's critical that financial firms and claims management companies (CMCs) are aware of what to do when a complaint is referred to our service – and highlights the support we provide to assist with good complaint handling ..read more
Financial Ombudsman Service Blog
1y ago
We see a range of complaints about car finance agreements – from admin issues to affordability. Increasingly, we’re hearing from customers about the fairness of commission arrangements when they took out a car finance agreement ..read more
Financial Ombudsman Service Blog
1y ago
From the complaints that we’ve seen, we know that consumers aren’t always aware of the rights and protection available when using plastic cards and credit ..read more
Financial Ombudsman Service Blog
1y ago
Abby gave a speech at the Consumer Duty Implementation Summit, organised by City & Financial Global, on 20 June 2023 ..read more