Housing Ombudsman
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The Housing Ombudsman Service is set up by law to look at complaints about the housing organisations that are registered with us. Our service is free, independent and impartial. We resolve disputes involving the tenants and leaseholders of social landlords (housing associations and local authorities) and our voluntary members. Stay up to date with the latest news and updates on case studies,..
Housing Ombudsman
1w ago
Ombudsman shares over 100 severe cases on damp and mould ahead of Awaab’s Law to prevent future failings ..read more
Housing Ombudsman
2w ago
Ombudsman challenges stigmatising temporary accommodation processes, as resident unable to live in home for 3 years in latest learning from severe ..read more
Housing Ombudsman
2w ago
Ombudsman sets key tests for improving fairness in shared ownership complaints in latest Insight report ..read more
Housing Ombudsman
2w ago
Ombudsman announces special investigation report into Wandle following high ..read more
Housing Ombudsman
2w ago
The Ombudsman has released its special report into GreenSquareAccord, focusing on complaint handling, repairs, policy and as areas in need for improvement ..read more
Housing Ombudsman
1M ago
Housing Ombudsman statement in response to Grenfell Tower Inquiry Phase 2 report ..read more
Housing Ombudsman
1M ago
An independent review into repairs and decants ordered by the Housing Ombudsman has provided 31 recommendations for Peabody to improve services ..read more
Housing Ombudsman
2M ago
Child’s bedroom window boarded up for 4 years as Ombudsman shares learning from severe ..read more
Housing Ombudsman
2M ago
The Housing Ombudsman has launched its latest ‘Call for Evidence’ to inform its next Spotlight report, titled ‘Repairing Trust’, which will explore common issues in housing maintenance.   ..read more
Housing Ombudsman
3M ago
The Housing Ombudsman has launched a special investigation into Lewisham Council following a high rate, including a significant number of severe findings, and some compliance issues ..read more