Dispute Resolution Ombudsman
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The Dispute Resolution Ombudsman is an independent, not-for-profit, government-approved organisation set up to help resolve disputes. Explore the latest news and updates, publications on Ombudsman.
Dispute Resolution Ombudsman
1M ago
With the approach of the Easter Bank Holiday weekend, numerous individuals will be embarking on home improvement endeavours. Whilst DIY enthusiasts often overlook the legal implications of mishaps, it's crucial to consider various key aspects to guar ..read more
Dispute Resolution Ombudsman
4M ago
Following an extensive market survey and competitive tender process, Dispute Resolution Ombudsman (DRO) has been appointed as the Consumer Council for Water’s (CCW) new Adjudication provider to resolve disputes that cannot be settled via mediation. T ..read more
Dispute Resolution Ombudsman
8M ago
As the August Bank Holiday weekend approaches, many will be turning their hand to home improvements. For proficient DIY enthusiasts, there’s seldom thought given to legal mishaps, but there are several important factors to consider when planning a pr ..read more
Dispute Resolution Ombudsman
1y ago
Q: Is it ever reasonable for a retailer to insist on a repair to a minor defect which is reported on delivery? A: It is a truth universally acknowledged that the issue of minor defects gives rise to major debate. There are differences of opinion rega ..read more
Dispute Resolution Ombudsman
1y ago
Furniture and flooring retailer invests in consumer protection as they strengthen their digital and omnichannel shopping approach. One of the UK’s largest retailers of upholstered furniture and floorings, ScS has joined the Furniture & Home Impr ..read more
Dispute Resolution Ombudsman
1y ago
This year on Black Friday, which takes place on 25 November, it’s anticipated that more than ever, consumers will be looking to bag a bargain in time ahead of Christmas. It’s a well understood principle of consumer protection law, that consumers are ..read more
Dispute Resolution Ombudsman
1y ago
How to get it right first time (and what to do if something goes wrong). ‘Tis the season and with Christmas shopping at the forefront of our minds, Black Friday sales behind us and the traditional January bargain-hunt on the horizon; many are looking ..read more