Artificial Intelligence (AI) is already having a big effect on the energy and utilities industry. Many organizations are using predictive AI to monitor how often customers use their services. That information can help them make operational improvements, such as knowing when peak demand times occur and allocating resources accordingly. With the rapid advancement of this technology over the last year, it’s time to take AI in energy and utilities to the next level with generative AI. We’ll discuss how energy and utility companies can use it to build better customer experiences and take advantage ..read more

To provide tailored, zero-carbon solutions as a service, global energy player ENGIE needed to connect its teams. Here's what it did ..read more

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As more consumers start generating and storing their own electricity, they are creating a new energy economy with benefits and opportunities for electric utilities. Utilities can use this change to build trusted relationships and collaborate with customers on decarbonization efforts. No longer just a one-way relationship, the new utility-customer partnership helps us work together toward a more resilient grid and makes utilities more valuable than ever.  What is a prosumer? In the utility space, an “energy prosumer” is a customer who generates their own power. They invest in their own dis ..read more

Energy service providers have always advised businesses on the best ways to save money on power. There are many opportunities now for utilities to offer greater value to their customers, and utility analytics are key to uncovering them. Today, achieving net zero emissions introduces a new challenge for utilities and their commercial and industrial (C&I) customers. This new energy landscape is unlike anything providers have seen before. Utility providers must offer more clean energy options, while still prioritizing reliability and affordability. An increasingly fragmented and complex grid ..read more

Energy customers know to call their utility first when they have a question about electric or gas service. But the landscape is changing — fast. For instance, energy consumption behavior will change drastically with companies like General Motors pivoting to zero-emissions-only vehicle production by 2035. Yet as electric vehicle (EV) adoption rises, many EV shoppers don’t know their electric utility can help them understand the costs and benefits of charging their cars at home. Other new competitors like Google offer personalized, web-enabled products that conserve energy and save money. O ..read more

The idea of “digital transformation” is thrown around a lot, across all industries. Often, the vendors who make it possible also make it sound easy. But, where does a utility organization with complex systems start? Utilities know data stores are valuable, and systems and processes may need to be updated, but the thought of undertaking such a momentous change seems overwhelming and, yes, expensive. Still, to keep pace with customer and internal users’ expectations, change is inevitable.  At the heart of their digital transformation, utilities must first focus on evolving into digitally en ..read more

Changing customer expectations means utilities find themselves in a transitional period. These transitions introduce a new competitive landscape, even in regulated states where customers do not have a choice in their service provider. Now, the ability for utilities to add value to the customer experience is more important than ever. Utilities need deep research and data analytics to meet customers where they are. Utilities are working to reenvision what it means to be customer-centric. This means ensuring they are providing services to attract and retain customers. They are forming ..read more

Massive disruption has been happening in the energy and utilities (E&U) industry, but what used to be a slow, glacial melt is now turning into a swift stream before our eyes (rather like what our actual glaciers are doing now). Global demand for renewable energy is booming. Utilities are in the climate change race and making big investments in carbon capture and super-grid technology to meet 2050 climate goals. They’re competing with leading tech disruptors like Tesla, who are offering energy supply alternatives like solar roof panels and battery farms. And energy customers, once passive c ..read more

A previous post discussed how 5G will shape healthcare, retail, and manufacturing. To follow up, it’s clear that 5G is also going to have a significant impact on media, energy and utilities, financial services, and the public sector. Are you ready to monetize 5G? Communications service providers need 5G monetization strategies to get the return on the billions you’ve spent in 5G infrastructure. Learn the tools and approaches many are implementing. Read Now 5G facilitates a new era in media and entertainment  With more of us binging on Netflix, Hulu, Prime, and other platforms, streamin ..read more