Stress is an inevitable part of life, especially when working from home. Remote work can be challenging, and it’s important to support your staff during these trying times. As a manager, it’s your responsibility to help your team manage their stress levels and create a healthy work-life balance. Here are some tips on how to support your staff if they are stressed and working from home. Communicate regularly… When working remotely, it’s easy for team members to feel disconnected and unsupported. Regular check-ins can help alleviate this feeling by providing an opportunity for team members t ..read more

As a chatbot software company, we have heard that chatbots negatively affect a website’s performance but how true is this? This statement has been batted around the different industries that we work with. So we thought it would be beneficial to all to do a bit of a myth-busting blog to show you real-time evidence if a chatbot does indeed affect your SEO and businesses performance online – or does it actually do the opposite and increase your SEO and business performance online?   According to a study by Epsilon, customers who engaged with a chatbot were 10X more likely to make a p ..read more

The Care Home Industry For those of you who don’t know in the UK alone, there are 430,131 residents in around 11,300 care homes across England, Northern Ireland, Scotland and Wales. Care homes are a massive business globally and in the UK the care home industry is worth a staggering £ 7.7 billion, yet many are not using up-to-date methods on how to collect enquiries and manage them following the initial interaction. This is due to nature of dealing with an enquiry regarding care homes. As it is a difficult decision people are looking for empathy and sympathy when asking questions about a care ..read more

About Essendon Country Club Essendon is different from other wedding venues. Owned by two brothers, it’s an independent, family-run operation and a business where money is continually reinvested with a strong focus on the members. Jo Newell and her team have been managing successful weddings and events for over six years. Helpfully, Essendon has two managers called ‘Jo’, so naming their EnquiryBot was a no-brainer! Essendon is quite a large hospitality and leisure operation. There are two golf courses, a restaurant and a bar, as well as ‘The Grand Barn’, our wedding and events venue where we c ..read more

Your website is most likely the primary source of Enquiries for your business and your EnquiryBot works hard for you there 24/7. What if I told you there were 5 more ways you can put your EnquiryBot to work to help you to….  Generate more qualified enquires Cut down on the number of phone calls you receive Get rid of the backlog of email enquiries and get everything into your EnquiryBot inbox… Well, there is! In this video, I’m going to show you 5 ways to achieve this.  Check it out the video below. 1. From the front door or window of your business! I know, crazy right! S ..read more

Welcome to July’s product update! I’m super excited to share with you 2 time-saving new updates that are going to help you manage all your business enquiries in one place. Update 1. Connect your Facebook pages and Instagram business accounts The first is the ability to connect your Facebook pages and Instagram business accounts right to EnquiryBot and reply and manage incoming messages right from your inbox. You’ll no longer need to log in to multiple platforms to manage all your enquiries in one place. For more information on how to set this up click the links below Connecting Facebook M ..read more

In conversation with Carolyne Wahlen, Owner of GapHR and GolfHR “I’m a technology fan and rate EnquiryBot very highly. It’s fun, it’s slick and it looks great. EnquiryBot collects useful information from enquirers as part of the process. Unlike live chat, this gives us time to reflect on what they’ve told us and respond effectively to it. In this respect, it’s also been a valuable tool when it comes to triaging and administering our inbound leads.” About Carolyne Carolyne Wahlen is an HR expert and the owner of GapHR, which advises SME businesses typically employing between 20-60 people ..read more

Chris Vines is the Director of Face Medical, a cosmetic clinic specialising in treatments to improve both the look and well-being of their customers. Chris was well aware that people are constantly looking for cosmetic treatment options online. This meant that being able to offer permanent online assistance was an idea with huge potential. This potential was demonstrated when Face Medical integrated EnquiryBot into their website and started to engage effectively with online visitors. A year after this implementation, Chris Vines takes us through the highlights of his experience with EnquiryBo ..read more

1. Authenticity Did they build their software? Is it their own? Or are they pawning off free software solutions as their own and charging a premium for it? Many are! 2. Customised (AKA "Not from a template) Is your bot built specifically to generate the maximum number of sales leads for your practice? Or is it a simple templated copy of others? 3. Support What happens when you want to change something? Or worse, what happens if something goes wrong? Is there support? Is that support real-time or by email? How long before you can expect a response? Is there a limit on support? Do you h ..read more

In conversation with Lee Williams, General Manager of Hurlston Hall. At Hurlston Hall, we have over 70 employees who look after our 700 or so golf members and 1800 spa and gym members. We have an 18-hole championship golf course, driving range and golf superstore that also includes all kinds of coaching and video analysis. We also have a state-of-the-art Elemis Spa and health club, including a gym, with residential spa break facilities hosted in two 4-bedroom cottages. We have a large clubhouse and ‘casual’ fine dining restaurant with over 70 covers, as well as a sports bar that’s used by golf ..read more