In recent years, the incorporation of artificial intelligence (AI) into different industries has changed the way companies operate and engage with their customers. Generative AI is a major development in this field, with the potential to revolutionize customer service. In this article, we’ll look at what generative AI is, how it affects customer service, the […] The post How Generative AI is Transforming Customer Service Dynamics appeared first on Visor.ai ..read more

Customer service is the lifeline of any successful business. It is the frontline that has the most immediate impact on consumer satisfaction and loyalty.  In the age of instant communication, adding email automation to customer service strategy is critical. Not only is efficiency important, but so is the capacity to personalize and streamline interactions, resulting […] The post The Power of Email Automation in Customer Service appeared first on Visor.ai ..read more

As we head into the new year, Artificial Intelligence (AI) remains a driving force, influencing industries and transforming business operations. While we navigate the complexities of the digital realm, certain themes emerge that will shape the future of AI, making 2024 a promising year for tech enthusiasts and businesses alike. Many interesting AI trends are […] The post The Future Now: Exploring AI Trends For 2024 appeared first on Visor.ai ..read more

Black Friday is one of the times when companies experience peak production and income, marking one of the biggest sales campaigns alongside Cyber Monday, Christmas, and sales. The inflation experienced throughout 2023 has prevented many people from making purchases they previously had access to. Therefore, this Black Friday presents a great opportunity for individuals to […] The post The New Era of Black Friday with the Arrival of AI appeared first on Visor.ai ..read more

In a world where technology is evolving faster than ever, customer expectations have soared to unprecedented heights. The bar for exceptional service is continually rising, prompting businesses to explore innovative solutions. This article delves into the transformative impact of Intelligent Chatbots and Natural Language Processing (NLP) in customer care. How can these technologies revolutionize the […] The post The Language of Exceptional Service: Navigating Customer Care with Intelligent Chatbots and NLP appeared first on Visor.ai ..read more

On November 7th, Lisbon played host to the third edition of the Visor Insights event, a platform for industry leaders to share their experiences and insights into redefining efficiency in the digital era. The event featured prominent speakers from Visor.ai, Cetelem, AdvanceCare, Galp, and AFIP – Associação Fintech e Insuretech Portugal, each presenting their strategies […] The post A Recap of Visor Insights 2023: Redefining Efficiency in the Digital Era appeared first on Visor.ai ..read more

The ability to effectively interact with and serve customers has long been a cornerstone of any successful business. Large Language Models (LLMs) emerged as a disruptive force, changing the core of customer service. These cutting-edge AI-powered entities are not only changing the way businesses interact with their customers; they are resulting in a new era […] The post Revolutionizing Customer Service: How Large Language Models Are Transforming the Industry appeared first on Visor.ai ..read more

In today’s digital age, where information is at our fingertips and attention spans are shrinking, mastering customer engagement is paramount for businesses aiming to thrive. Video Conversational AI is a game-changing tool that has been making waves in the world of customer engagement. This article will look at how it can improve customer engagement and […] The post Mastering Customer Engagement with Video Conversational AI appeared first on Visor.ai ..read more

Since Open AI launched ChatGPT almost a year ago, companies from every industry have begun to explore how generative AI can enhance the efficiency and effectiveness of their customer experience offering. Although automation and other technologies have evolved to support customer interactions, generative AI and large language models (LLM) represent a ground breaking step forward. […] The post Generative AI in Customer Service: Revolutionizing Support appeared first on Visor.ai ..read more

In today’s fast-paced digital landscape, customer experience plays a critical role in the success of businesses. With the increasing demand for instant solutions and personalized interactions, companies are turning to innovative technologies to engage with their customers effectively. The use of chatbots on popular messaging services such as WhatsApp is one such technology that has […] The post Chatbots on Speed Dial: Enhancing the Customer Experience through WhatsApp appeared first on Visor.ai ..read more