Setting the Scene for Retrieval-Augmented Generation (RAG) Before defining Retrieval-Augmented Generation and all the terms and acronyms that go with it, let’s start with some context for why it is becoming so relevant for businesses as they adopt generative AI solutions. Although generative AI has multiple benefits it also poses some challenges, particularly for businesses […] The post What is Retrieval-Augmented Generation (RAG) and Why is it so Relevant? appeared first on ServisBOT AI ..read more

Why is Brand Identity so important in Today’s AI-Driven World Brands are at the heart of customer loyalty and trust as well as corporate values and purpose. Leading brands invest vast sums to protect, defend, and enhance their brands. And even though we often associate brands with large companies or consumer goods, brand recognition is […] The post How Generative AI impacts Brand Identity appeared first on ServisBOT AI ..read more

Why Large Language Models (LLMs) are a Good Fit for Risk Management and Compliance. Large Language Models (LLMs) like OpenAI’s GPT series have revolutionized the way we process and analyze vast amounts of transactional and conversational data. With these advancements, LLM solutions for risk and compliance management can greatly benefit many industries, including the mortgage […] The post How LLM Solutions Help Manage Risk and Compliance for Mortgage Companies appeared first on ServisBOT AI ..read more

The Shifting Landscape of Mortgage Marketing The landscape of mortgage marketing is undergoing a profound shift, propelled by the emergence of advanced Conversational AI Assistants, which are enhanced by Generative AI (Gen AI) capabilities. Amidst a fiercely competitive arena marked by escalating interest rates, the imperative to secure fresh leads across a variety of loan […] The post Mortgage Marketing Reinvented: The Impact of Advanced AI Assistants on Lead Conversion appeared first on ServisBOT AI ..read more

Borrower Experience and the Mortgage Industry Mortgage loans constitute a significant portion of consumer debt in the US, comprising over 70% of total consumer debt, with approximately 84 million mortgages amounting to over $12 trillion in debt. Due to their financial impact and associated risks, mortgage processes are intricate, involving extensive documentation and manual processing. […] The post How Generative AI Elevates the Borrower Experience in Mortgage Servicing appeared first on ServisBOT AI ..read more

A New Wave of Business Innovation led by Generative AI The business use cases for Generative AI (Gen AI) solutions cannot be ignored as businesses across multiple industry sectors are turning to the ever-advancing landscape of artificial intelligence (AI) technologies to revolutionize the way they engage with customers, streamline operations, and drive innovation.  Among these […] The post Exploring Business Use Cases for Generative AI Solutions appeared first on ServisBOT AI ..read more

AI in the Mortgage Servicing Industry The mortgage industry is experiencing significant transformation fueled by advancements in artificial intelligence (AI) technologies. Within this landscape, the mortgage servicing sector stands out as an ideal candidate for leveraging AI to drive automation, digital engagement, and self-service capabilities. In this blog, we delve into the importance of mortgage […] The post How AI is Changing the Mortgage Servicing Industry appeared first on ServisBOT AI ..read more

A good call or IVR deflection solution that leverages the power of a digital AI assistant helps contact centers and helplines respond more efficiently to spikes in customer call traffic. When call volumes surge in a contact center, shifting customers from a voice to a text-based or messaging channel where they can self-serve brings many […] The post An AI-driven Approach to Call Deflection appeared first on ServisBOT AI ..read more

AI Definitions Everyone knows what the AI acronym stands for, but what happens when we dig a bit deeper? Making sense of artificial intelligence definitions is a challenge that data scientists face each day but what about the rest of us? With a spaghetti soup of terms and acronyms, the terminology landscape of Ai definitions […] The post The Spaghetti Soup of Artificial Intelligence (AI) Definitions for Business appeared first on ServisBOT AI ..read more

In the ever-evolving landscape of the banking industry, staying ahead of the curve is imperative for success. As customer expectations continue to evolve and digital transformation becomes increasingly prominent, financial institutions are embracing advanced artificial intelligence (AI) technologies to revolutionize the way they engage with customers, streamline operations, and drive innovation. Among these technologies, conversational […] The post The Future of Banking: Embracing Conversational AI, Generative AI, and Large Language Models appeared first on ServisBOT AI ..read more