Power Virtual Agents & Power Automate – Truly Powerful! Introduction Power Virtual Agents (PVA) and Power Automate (PA), formerly called Flows, are Microsoft’s latest AI innovations and a part of their Power Platform. Enterprises can use these tools separately to solve unique challenges but can also integrate and leverage them together to accomplish a common […] The post Power Virtual Agents & Power Automate – Truly Powerful! appeared first on BotCore ..read more

Improve Employee Training and Engagement With Knowledge Bots Rapidly increasing digitization and the emergence of hybrid working practices have resulted in a permanent shift in the kind of experiences employees expect at the workplace. Just as modern-day customers want faster, more meaningful and personalized brand engagement, employees have come to value and like rich, contextual […] The post Improve Employee training and Engagement with Knowledge Bots appeared first on BotCore ..read more

Top 5 Ways Intelligent Virtual Assistants Augment Customer Contact Centers in Europe In today’s fast-paced, digital-first world, customer needs and expectations continue to rise, raising the demand for customer contact centers all over the globe.  In Europe, particularly, the change in customer demographics and the growing popularity of e-commerce has led to increasing pressure on […] The post Top 5 Ways Intelligent Virtual Assistants Augment Customer Contact Centers in Europe appeared first on BotCore ..read more

How Can Traditional Banks Challenge the Fintech Space With Conversational AI? In today’s highly digitized business landscape, customers have come to expect seamless engagement across the broad spectrum of banking and financial services. More than two years into the pandemic, thanks to powerful advancements in artificial intelligence, automation, machine learning, blockchain, and other technologies, a […] The post How Can Traditional Banks Challenge the Fintech Space With Conversational AI? appeared first on BotCore ..read more

Deliver Total Experience with Microsoft Power Virtual Agents With multiple technologies working together to decipher the language, context, and intent to respond in an almost human manner, Conversational AI has seen staggering growth in the last few years. 70% of the world’s white-collar population has adopted it as a way of life. Today, organizations worldwide […] The post Deliver Total Experience With Microsoft Power Virtual Agents appeared first on BotCore ..read more