Response Time: Vol. 23
The Intercom Blog
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5d ago
In our latest “Response Time” interview, we ask Crystal Stephens, Head of Customer Experience at Atlas, about the best thing a customer has ever said to them, which celebrity would be great at their job, and more ..read more
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Intercom on Product: The evolution of product management in the age of AI
The Intercom Blog
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5d ago
Intercom VP of Product Brian Donohue and Senior Product Manager Julia Godinho delve into the evolving landscape of product management, offering a glimpse into the challenges and opportunities that AI presents in this new era ..read more
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Your first 30-60-90 days using AI for customer service
The Intercom Blog
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5d ago
AI is not going away. It’s not a fad. You’ve got to have a plan. This 30-60-90 day plan will help you make the most of AI right away ..read more
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Response Time: Vol. 24
The Intercom Blog
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5d ago
In our latest “Response Time” interview, we ask David Henderson, CEO of Tubular, about the strangest thing a customer has ever asked them, which celebrity would be great at their job, and more ..read more
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Farewell to the customer service Frankenstack
The Intercom Blog
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5d ago
Over the past few years, customer service tech stacks have become a sprawling mess. With recent advances in AI, it’s time to say goodbye to the Frankenstack ..read more
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Amplitude’s Jenna Elliott on navigating the future of customer success
The Intercom Blog
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2w ago
Amplitude’s VP of Global Customer Success Jenna Elliott discusses the intricacies of driving customer success in today’s world – and what the roadmap for businesses aiming to thrive in this era looks like ..read more
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Embracing change, the customer service way
The Intercom Blog
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2w ago
AI has fundamentally transformed customer service, so it’s important for support leaders to adopt a growth mindset. Here’s how we’re embracing change on the Intercom Customer Support team ..read more
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The Ticket: How AI is transforming customer service tech stacks
The Intercom Blog
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2w ago
Support tech stacks have become fragmented and clunky, holding support teams back from providing fast, personal customer experiences. Now, AI-first platforms are removing barriers to support success and unlocking new business opportunities. Intercom’s support leaders Declan Ivory and Bobby Stapleton unpack this evolution ..read more
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Want to keep your customers? AI can help
The Intercom Blog
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3w ago
Do you want to be the company making your customers relive the old days of support, or the one delighting them with a futuristic support experience ..read more
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Understanding the changing economics of customer service in the age of AI
The Intercom Blog
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3w ago
How are the economics of providing great customer service changing now that AI is transforming the space? In the latest episode of The Ticket, Declan Ivory and Bobby Stapleton unpack a lot of the implications of this new reality ..read more
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