We sell books. We have gotten a few negative VOC responses, but when we look at them, routinely the buyer chooses inaccurate reasons, or things that we have no control of. *One customer bought a Bible and gave us "100% not accurate" because the Bible "didn't have the books of the Catholic Bible". The Bible is not a Catholic Bible and is not described as a Catholic Bible anywhere on the product page. *Another customer gave a "100% negative" rating because they didn't like the color of the Bible they ordered. other customer gave "100% negative" for How are we supposed to remedy that? *Another cu ..read more

It appears there's a need to reconsider the brand requirements for Amazon. Currently, the sole requirement for brand registry is the possession of a valid trademark, which seems inadequate. The existence of numerous trademarks with similar names poses a challenge, potentially leading to trademark application rejection. Instead, why not broaden the criteria to include proof of certification such as LLC, Ltd, Inc, etc. printed on the product, evidence of self-manufacturing, or sole distribution rights? These validations should be sufficient to establish brand identity, not solely reliant on trad ..read more

You may have noticed that there are a lot of Brand Registry resources available to you, but have you ever experienced any issues finding or accessing them? The Brand Registry team would love to hear your feedback! For this Engage with Amazon event, please share any feedback you have regarding Brand Registry tools and resources. This thread will be open starting Wednesday, and will close on Thursday, . Community Managers and the Brand Registry team will be responding to the replies that come in during those two days. Please note that this thread will be locked until closer to the event’s date ..read more

3 of my Asins are delivering wrong by FBA..im selling toys...(example) if customers ordering tesla but they are getting honda.my CSX% reached 40%..upon complaining to Amazon support its been 4 days they have not solve the issue..still im receiving complains every day.my ratting is distroyed badly.its FBA..purely its Amazon mistake for labelling wrong barcode i believe...what should i do ..read more

May 14, 2024 7:30 AM EDT I do not understand why my account has been deactivated. I am a new seller and do not even have an active listing on amazon. My account has been deactivated before now and I was told it was because my account had been inactive for a prolonged period of time. I then carried out the reactivation process and had a video call with an agent to reactivate my account last month. It was successful and my account was reactivated. Just for me to get another email 2 weeks later that my account has been deactivated again. I recently just got brand approval last week (find attached ..read more

A few days ago we stopped getting sales, so I looked closely at our account yesterday and it seems that suddenly our entire catalog is showing "Featured Offer Eligible" NO for seemingly no reason. This was not the case a few days prior. We haven't had any negative feedbacks, no A-Z claims, no late shipments, no late deliveries, no chargebacks.... Suddenly out of the blue we lost Featured Offer Eligibility for all of our listings at once.... This has happened a year or two ago and I see in the forums that this mysteriously happens on occasions to even big sellers. Before we had to come here and ..read more

Hi. I have a quick question. If my brand registry is approved and I have 1 product listed and I want to list more different items and variations. Would I need to get approval again? or am I automatically brand registered and I can add different items? Thank you ..read more

I have no changed anything in my handling time or shipping preferences. I always ship via USPS however I have noticed that over the past 10 days AMAZON is forcing me to purchase UPS or USPS priority even though USPS ground advantage will get it to the customer in the appropriate time that AMAZON has given the customer. Since the margins are so slim I would be losing money with their forced shipping options so I have to go to Endicia to purchase my own USPS shipping and then transfer the tracking #s. This is both extremely time consuming AND I am not covered when a typical fraudulent customer ..read more

To preface, I'm very new to the Amazon Selling Community. Just started selling about 2 months ago. Recently, I had a book which had been automatically detected by Amazon as a "potential high pricing error" I was confused, because it was not a high pricing error. It had just "seemed" that way because the book was sold at $160. So to fix this problem, I went into the Amazon Seller and changed the price to $24.95, which is what Amazon thought was a "fair price" and I thought that Amazon would not let this go through either, as it was obviously an unfair price, and Amazon even sent me a message st ..read more

We have an extra large account level reserve and no one at seller support can help us. Account is in good health, have not had a payout in a long time. Its next to impossible to get an answer and so far has been impossible. We have no issues on the account, we have also no significant growth from anything in the past. All orders went out and were delivered ..read more