Daniel Lametti and Joanna Kuc join Robb and Josh to share the advanced chatbot they created for a mental health research project. Daniel is the Associate Professor of Cognitive Psychology, Acadia University and was instrumental in launching OneReach.ai’s Academic Research Fellowship program. Joanna is a PhD Candidate in Experimental Psychology at University College London and her work focuses on decoding language biomarkers relating to mental health. Using the OneReach.ai platform along with Telegram they created a bot that collected journal entries from participants as either written text of ..read more

If there is one thing I have yet to master but strongly desire to, it’s flipping a pen between my fingers. There is nothing cooler (to me, anyway) than a creative who can do pen-hand tricks at their desk. Like wow, they must spend a lot of time with the contraption that dispenses ink on paper. If they do, it means they design a lot. If they design a lot, it means they’re good at it. While I do use a pen a lot, it’s mostly to jot down my to-dos on a notebook like a caveman. And whilst not the most common thing in my to-to list, one task has appeared on my notebook more often than I would like ..read more

After wrapping up my 9-week UX/UI tech bootcamp at Ironhack Berlin and gearing up to build my portfolio, it hit me: my very first project COZYMOSS, all about creating soft toys for kids, was actually a dive into UX design, something I hadn’t even realised until now. So…let me explain how both physical and digital designs are UX alike, all the way from the initial idea to the finished product. It all starts with research, you know? Just like in UX/UI Design specialists are diving into understanding what people want and need, designing physical things, like soft toys in my ca ..read more

Aaron Cooper, Senior Director of Digital Experience at Banner Health, has led the creation of multiple products involving conversational AI at companies like Honeywell and Optum Health. In this practical episode of Invisible Machines, he opens up about what he’s looking for when hiring conversational design talent and how he makes sure key people within his organization are partners in design. This episode also features a special guest host: Elias Parker, the executive producer of the book, Age of Invisible Machines, and of the Invisible Machines podcast. An ethnographer by training, Elias has ..read more

Traditional Design thinking has laid the foundation for how problems are approached and addressed. It is still considered a valuable tool to address a problem. With the evolution of Generative AI, the focus has shifted towards integrating LLMs into workflows. Across various sectors, from Agri-tech to Retail, there is a growing interest in developing conversational interfaces to promptly address inquiries. Whether the query is about attire for an event or determining the appropriate fertiliser for specific crops, LLMs are becoming increasingly relevant. However, amidst this transition, the ques ..read more

1) Delight your users Craft moments of joy: Tiny delights can significantly shape overall impressions. The value of these small moments lies not in their utility but in their ability to be fun, uplift their mood, or be a source of inspiration. So consider how you might spike your users’ emotions — with the simple aim of making the moment enjoyable or notable. Key Benefits: Engagement: Positive feedback loops encourage repeat usage. Sharing: Delightful experiences are more likely to be shared, expanding reach organically. Word of mouth is the best marketing. Happiness: Enhances overall us ..read more

Roger Forsgren, former Chief Knowledge Officer at NASA, joins Invisible Machines for a conversation about the unique rhythms of data organization, retrieval, and maintenance. Having worked his way up from a mechanical engineering position with space administration, Roger has a unique understanding of precision knowledge management in high-pressure environments. His book “Lean Knowledge Management: How NASA Implemented a Practical KM Program” is a great resource for anyone who is fascinated by the rhythms and requirements of effective data management. For this episode, Robb is joined by guest h ..read more

Facebook connects you, your friends, and your community. In exchange, it serves you advertisements it believes will be of interest to you based on your activities on the platform. It’s a common, lucrative business model — and most of the time, users are happy with the trade. Occasionally, however, there’s a public outcry, usually in response to a scandal over data misuse. And whenever that’s happened, Meta CEO Mark Zuckerberg has defended their policy, stating that years of internal research shows that users overwhelmingly prefer relevant ads. But a few years ago, when Apple bui ..read more

Jeff McMillan and David Wu of Morgan Stanley join Robb and Josh for a deep dive into the technical work and strategic initiatives that allowed the global investment bank to create a knowledge base that’s allowing them to take a massive leap forward with conversational AI. As the Head of AI and the Head of Knowledge Management & Generative AI respectively, Jeff and David led the creation of an intelligent digital assistant that is making their advisors smarter and saving them time. Partnering with OpenAI in the months before ChatGPT was released, Morgan Stanley was able to rebuild their exi ..read more

I am going to start this lecture with a question: Is System Design a 21st Century Skill? You will judge for yourself at the end of the lecture. I must admit that my way of thinking about systems has changed quite a lot in recent years, both personally and professionally. Today I will talk about the 7 things I learned from working with and thinking about systems. I At TwoPoints.Net we primarily work on systems for visual identities, editorial design, and type design. Systems made our very small team, consisting of Lupi, Elio, and me, very efficient. With rules in place, we can automa ..read more