The magic of Dreamforce is coming to New York on December 8th, 2022 at the Jacob Javits Center with Salesforce World Tour. Get hands-on with Salesforce's latest innovations and transform your customer experience. Discover how to deliver real-time customer magic with Customer 360 and Salesforce Genie. Take your productivity to the next level with Slack Canvas. Plus, network with peers and explore solutions to today’s biggest business challenges. Our company, CRM Experts Online, will be in attendance. If your interested in meeting us, please reach out to us at sales@crmexpertsny.com. Thank you a ..read more

New Salesforce Automotive Cloud Helps the Industry Deliver on the Promise of Connected Vehicles and Next-Gen Customer Experiences. 93% of auto industry leaders agree first-party data will help substantially improve the customer experience overall – whether during the vehicle browsing, purchasing, financing, or post-purchase phase. Today, Salesforce announced Automotive Cloud, a new product built specifically for automakers, dealers, automotive finance groups, and their customers. Automotive Cloud helps deliver exceptional service and experiences with Driver 360 across every customer interactio ..read more

John M Perez talks through the Top Key Things a Business must lead with surrounding their people and technology.   During unprecedented speed, companies are being asked to restart their engines, to quickly bring national economies back online. The challenge is complicated by uncertainties about the progression of COVID-19 and the social, political and fiscal actions that it will drive. Leaders need detailed plans of action now to return their businesses to at least partial if not full operation. In this episode John M Perez guides your business in to the 3 key steps to keep up with t ..read more

More than 20.5 million Americans lost their jobs in April, according to Labor Department data. If you recently lost your job, or just want to learn something new, consider learning what the job site Indeed says is 2020's most in-demand skill: coding.  ..read more

In light of the recent events with George Floyd, and the world protesting against Social Injustice, John M Perez took the time to acknowledge the importance of Social Corporate Responsibility Programs at Corporations and why it matters in your organization.  John covers the following on this episode: Top Tech companies that truly embrace the funding and support for Social Equality and Justice.  What Salesforce.Com, Apple, Microsoft, and Google are doing to truly put their money and programs behind positive social causes. Why it is important for your company to hire or procure servic ..read more

If you work for a medium to large enterprise, chances are there are hundreds, if not thousands, of applications in your organization. Software is vital, but it’s expensive.  Instead of trying to understand the costs of 1,000 applications, start by listening to this podcast!!  There’s no doubt that CRM, ERP, and Marketing Automation Applications are on the top 10 on that list.  John M Perez talks you through a few best practices and things to consider to reduce your costs.    ..read more

Is your business overpaying for Expensive software during the COVID crisis? Do you need to cut costs on your cloud based tools? In this episode I go over the Top FREE Open Source Alternatives to Zoom, Salesforce, Hubspot, Microsoft Office, Trello, Shopify, and much more! Learn how to replace all the software apps below in this episode: Salesforce Salesforce Marketing Cloud Microsoft Office Microsoft Project Trello Slack Shopify Team Viewer Google Drive Amazon S3 Storage Zapier Algolia Search Hubspot Google Analytics Github 1 Password Netsuite ERP Asana Digital Ocean/AWS   ..read more

In Episode 14, John M Perez interviews Health Lynk CEO Dr. Michael Dent on Health Lynk's Patient and Provider platform, the COVID-19 Tracker app they created, the Corona Virus and much more.  Health Lynk is a healthcare technology platform that has a mission to improve healthcare by the transfer of accurate medical information between patients and their healthcare providers.  They recently launched the COVID-19 app on the app store where you can track the Corona Virus worldwide and join chat rooms with experts around the world to discuss the latest findings related to the Corona Viru ..read more

In this review, John M Perez goes through a review of how your business can use Zoho CRM plus in your business.  John reviews the key components and functionality that Zoho Offers across it's suite.  This includes a review of CRM Plus, John reviews the details and benefits of how your business can use the integrated modules that come with the suite.  This includes the following modules: CRM for Sales & Deal Management Sales IQ for Web Engagement Desk for Customer Support Campaigns for Email Campaigns Zoho Social for Social Posting, Engagement, and Monitoring. Surveys for Cu ..read more

In this episode learn how Artificial Intelligence, and IOT powered the 2020 Grammys, and Sugar Creek Brewing company. At the Grammy's the IBM Watson technology enhanced the live streaming and TV experience by using machine learning and AI based speech to text to serve up facts about an artist. Learn how IOT and IBM Watson helped Sugar Creek Brewing company reduced their costs by $30,000 per month by improving their foam spillage on their beer and improving the quality ..read more