While greetings are always important, effective greetings in healthcare are crucial. Greetings establish a positive and respectful rapport with patients and their families. Recently, my husband needed many healthcare visits, both in and out of the hospital. Too often, healthcare providers entered the room and started doing their work without introducing themselves or explaining why they were there, whether it was to take his blood pressure, medical history, or clean his room. My husband and I found this added discomfort to an already tense situation, which could have been avoided if ..read more

As a government employee, you may need to repeat the same information repeatedly, which can feel exhausting and frustrating. The following tips will help you effectively repeat information while maintaining a professional and helpful demeanor. Some you can do on your own, and some may need assistance from others. Easy: Have clear, concise talking points: Develop a script or outline of key points to ensure you cover everything efficiently. Offer additional resources: Develop clear and concise fact sheets, FAQs or brochures that cover common queries or issues. These can be handed out or made ava ..read more

We all have the same 24 hours in a day, yet some people accomplish so much more. The secret weapon? Time management. It's not about squeezing more tasks into your day but strategically allocating time to maximize productivity and achieve your goals.  Prioritization for Peak Performance:  Not all tasks are created equal. Managing your time helps you prioritize your workload, ensuring the most critical projects receive the focus they deserve. This means tackling high-impact deadlines before lower-priority tasks. Planning Prevents Procrastination:  When faced with a looming deadl ..read more

If you present data in your business presentations, you may end up adding way too much information. This happens all the time. If you struggle to make your business presentations concise, we can help. Why being succinct in business presentations matters: • Time constraints: Busy professionals have limited attention spans and appreciate messages delivered efficiently. • Impact potential: A concise story packs a more potent punch, leaves a lasting impression, and drives action. Here's an example of a story that someone might use in a business presentation to show why their gross profit margins i ..read more

Have you ever felt frustrated in a meeting listening to someone ramble endlessly without making a clear point and or been that person yourself struggling to communicate your ideas effectively? Meetings are meant for productive discussions, not long-winded monologues. Learn how to speak clearly and concisely with the SPADE Method. The SPADE method offers a simple framework to help you communicate concisely and with impact during meetings: S – Stop and Gather Your Thoughts: Pause briefly to collect your ideas before speaking. This short silence allows you to: P – Pinpoint Your Purpose:  ..read more

Hi Thanks for your interest in my book The Greet Your Customer Manual.   Click here to download your copy. Greet Your Customer Manual The post Greet Your Customer Manual appeared first on Laurie Brown Communications ..read more

Hi Thanks for your interest in my book The Greet Your Customer Manual.   Click here to download your copy. Greet Your Customer Manual The post Greet Your Customer Manual appeared first on Laurie Brown Communications ..read more

How to Create Customer Service Excellence within Your Healthcare Organization Creating a culture of customer service excellence is essential for any healthcare organization. It starts with leadership and trickles down to every employee within the organization. The following are some tips on how to create a culture of customer service excellence: Lead by Example: Leaders have a significant impact on organizational culture. If leaders prioritize customer service, employees will follow suit. Leaders should model excellent customer service and hold themselves accountable for their actions. Hire t ..read more

Medical front desk staff plays a crucial role in providing quality healthcare services to patients. As the first point of contact between patients and healthcare providers, they are responsible for creating a positive patient experience. In this blog post, we'll provide you with a checklist that can help you provide excellent customer service as a medical front desk staff member. Here's a checklist that includes best practices for medical front desk receptionists to ensure patient satisfaction: Greet Patients with a Warm Welcome: Greet every patient with a smile and a warm welcome. Use their ..read more

Improving your staff's Emotional Intelligence will help them provide exceptional customer service. To have emotional intelligence, you need to recognize, understand, and manage your and others' emotions. It is a key skill that is increasingly being recognized as necessary in the field of customer service. Here are a few reasons why emotional intelligence is so crucial in this field: It helps customer service representatives to better understand and empathize with customers. When dealing with customer complaints or issues, it is important to put oneself in the customer's shoes and understand t ..read more