By Jeff Hallenbeck, Head of Payments At Forter, we aim to help digital commerce companies build trust across the entire customer journey, including the payment process. If your job involves managing payment options and processes, you might consider 3D Secure  (3DS) for authenticating card-not-present (CNP) transactions. Perhaps your company already uses this protocol for authentication, but too many of your customers have experienced unwanted friction at checkout, causing them to abandon their transactions. Applying strong authentication doesn’t have to cause friction for every customer ..read more

At Forter, innovation isn’t just a buzzword – it’s the cornerstone of everything we do. We’re constantly developing new capabilities to improve digital commerce experiences, and we are excited for you to join us and explore what’s New at Forter for April 2024!   Boosting Payment Conversion Everyone knows that conversion is king in digital commerce. By improving your completion rate, you’re serving customers more effectively and maximizing profitability along the way.  The way you manage payments can make a significant impact on conversions — effective management can reduce false dec ..read more

By Doriel Abrahams, Principal Technologist Consumer accounts are under attack more than ever, increasing every year. The availability of credentials for sale on the most popular stealers markets increased by 145% between 2022 and 2023. Bots have made credential stuffing and password spraying easy on a vast scale. And now, generative AI is making those attacks even easier. All this makes many teams wary of expanding the features and benefits connected to accounts. This can cause friction with growth-focused teams and limit how a company can encourage increased engagement with its brand. But it ..read more

By Gunnar Peterson, CISO Criminals rob banks because “that’s where the money is,” and for many years, that same logic led digital commerce companies to focus their protection on checkout. As the value of customer accounts has increased and expanded in diverse ways with stored payment methods, loyalty programs, special offers and more, fraudsters have shifted their time, resources and attention to attacking accounts.  The amount under attack has increased for many digital commerce sites, too. Across Forter’s network, comparing pre-pandemic to the end of 2022, the average order value of ite ..read more

By Jeff Hallenbeck, Head of Payments With cybercriminals increasingly taking advantage of merchants who fail to secure payment cards and outdated cards negatively impacting conversion and customer experience, merchants are increasingly turning to third-party providers for card tokenization.  Often, when implementing a new tokenization strategy, it can be easy to make decisions that limit your opportunities to fully optimize your payment flow. Below, we’ve outlined five common pitfalls when implementing a tokenization strategy and provided tips on how to avoid them.  1. Don’t sacrific ..read more

‘What the Fraud?,’ hosted by Doriel Abrahams, examines the latest trends in fraud – from expert interviews and insights to tactics and best practices.   In the latest episode of ‘What the Fraud?,’ Doriel shares how he got into fighting fraud and the different tips and tricks for getting a fraud-fighting gig. Key Takeaways Attention to Detail: Mastering the art of determining fraudulent activities hinges on meticulous attention to detail in order to discern which data points merit further scrutiny. Thinking Like a Fraudster: Effective fraud prevention starts with adopting the mindset of ..read more

By Doriel Abrahams, Principal Technologist It’s an exciting time for big box retailers, who are experimenting with and expanding their customer experience from many directions, leveraging new technologies and customer behaviors. I’m all in favor! Of course, being a fraud analyst, I also want to ensure that fraud and risk are always considered as part of the process.  You Don’t Have to Fight Freight Forwarding I’m going to start with something a bit controversial. A lot of big box retailers think of freight forwarders as the enemy. Sometimes, there are important policy-related reasons for ..read more

By Doriel Abrahams It’s hard to think of something more physical and tangible than the food you put in your mouth. You hold it, smell it, taste it, and it gives your body energy. However, the convenience that quick-service restaurants (QSRs) bring to this process adds a digital aspect, leading to digital fraud.  Physical Food, Digital Money In the early days of digital commerce, fraud in the food and beverage industry was minimal, mostly the result of amateur fraudsters with an attack of the munchies. As online fraud became more sophisticated, card testing became common, causing a new hea ..read more

‘What the Fraud?,’ hosted by Doriel Abrahams, examines the latest trends in fraud – from expert interviews and insights to tactics and best practices.   Throughout the episode, Doriel presents a detailed analysis of five distinct fraud schemes he has encountered recently as a fraud fighter. These range from a boozy trend of fraudsters exploiting inventory management systems to manipulating victims through social engineering and advanced technology. The discussion not only highlights the mechanics behind these scams but also the broader implications for both businesses and consumers. Key ..read more

By Jeff Hallenbeck, Head of Payments Many merchants in the U.S. are wary of 3DS due to the assumption that customer friction will increase and hurt conversions — but that assumption is only valid if the merchant applies 3DS using outdated methods.  At the Payments MAGnified in Dallas this week, Forter joined PWC to discuss why and how to leverage 3DS to maximize revenue and reduce costs — while avoiding dated and flawed strategies.  But first, how would Grandma do it?  Outdated 3DS strategies do not consider the identity behind the transaction or issuer preferences when determin ..read more