There’s no denying that ambition is a vital ingredient in a person’s professional toolkit.  But what is ambition without execution?  Well, it just remains an idea really. In this week’s episode, we’re talking about ambition and that it’s not enough to have it without follow-through.  And it’s even worse to be ambitious if your execution is well,  rubbish, because then you’re just wasting your own time along with your audience In a society where we’re bombarded with data and ideas and chasing the next great innovation, ambitions come and go like the seasons of the year, and ..read more

According to a 2023 study, more than half of consumers (53% according to this report) will cut spending with that provider after a SINGLE bad experience  - that's right - no second chances, they simply won’t go back.  The study was conducted across 23 countries and 23,000 consumers and it estimated that poor customer service amounted to $4.7trillion in lost revenues globally (where the customer simply decided not to buy that product or service again.  That’s sobering if ever there was a statistic you want to remember. Why am I talking about this and what, Kel, does this have to ..read more

What’s one of your most joyful childhood memories?  For me, it was the weekends camping in the Colorado Rockies, foraging for wild raspberries, climbing boulders, playing in the creek beyond our campsite – tadpole catching, cool water on our bare toes, my sister and I gathering sparkly rocks that we were sure contained gold and diamonds.      And according to Anna Neubert-Wood, founder of WanderWomen Scotland – we’re not alone - as many published studies have shown that people’s childhood memories of being outdoors are among the fondest and most revered.  Why is that ..read more

People are emotional.  They're not rational in the first moment. And logic comes later as a condition of our environment.  And yet, high emotions play out all the time in important deal-making, and it can dramatically alter outcomes of those negotiations.  But, it's not about ignoring your emotions.  So, what then?  This is why it's in my Top 10 list.  And item number 10?  You're not going to want to miss that one!  And remember, these can be applied anywhere – buying a car, buying a house, buying a company!  And certainly you should be trying the ..read more

People are emotional.  They're not rational in the first moment. And logic comes later as a condition of our environment.  And yet, high emotions play out all the time in important deal-making, and it can dramatically alter outcomes of those negotiations.  But, it's not about ignoring your emotions.  So, what then?  This is why it's in my Top 10 list.  And item number 10?  You're not going to want to miss that one!  And remember, these can be applied anywhere – buying a car, buying a house, buying a company!  And certainly you should be trying the ..read more

"For me, mediation is about gaining another, deeper understanding of why the situation has occurred and a respect for the differences from each other. "  We must first respect the reason for the dispute - and their differences - before we can attempt to show empathy or bridge harmony.   - Monica Hanaway. On the show today we're speaking with Monica Hanaway about the role of culture in mediation.  In this episode, Monica shares with us some thought provoking stories as we explore the many types of culture - beyond a person's heritage - and its significance in how effectivel ..read more

Does Win-Win in deal-making still really work?  It depends on the true intentions of the parties and whether you can block out societal conditioning.  And for women, this is a cautionary tale - one that you'll really want to listen to because the win-win strategy might be hurting you. And are there more effective ways to getting to yes? We answer those questions and more in this episode.  Let's jump in! Citations and Resources:  ✨  ✨ Clark, John. “Creating and Claiming Value in Negotiation and Mediation”.  Oxford Mediation.  Online   https://oxfo ..read more

45 years on from the groundbreaking study into Imposter Syndrome, why it happens and why it affects women more than men, a new study has come out explaining how this phenomena particularly impacts women leaders (75%  of those from this study poll). In this episode we break down the key findings from those studies and look at ways women can work to mitigate the effects of invading self doubt. Citations and Resources:  ✨  ✨ Clance, Dr. Pauline  and Suzanne Imes.  “The Imposter Phenomenon in High Achieving Women:  Dynmaics and Therapeutic Intervention”.  Geor ..read more

There are few in the world that will receive a national award and be invited to personally meet a head of state – the Prime Minister of England in this case, and even fewer that would politely decline the request because they’re up a mountain putting in the miles to raise even more funds for others who really need it the most.   I’m talking about Retired Military Sargent Gina Atkinson -and this really happened to her - and so it’s my pleasure to have her with us again in this second and last of a special two-part episode which features the remarkable and tireless work Gina has been doing ..read more

This week I’m honoured to welcome back veteran military sergeant Gina Atkinson.  This is a special episode series and I’m quite chuffed to have Gina back on the show. You may remember Gina’s name,  she was on our show a year ago to promote a harrowing 300-mile solo trek across Scotland that she was doing for charity fundraising.  What some of you may not know is that early in that journey – the first leg of that journey in fact, Gina has a terrible accident – which meant her original trek ended that day and she faced months of recovery and rehab.  But she's back and strong ..read more