Biases at work: Are HR policies enough?
The Motivation Agency Blog
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9M ago
Everyone carries biases within themselves ..read more
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The New Face of Customer Experience: Unveiling the Next Frontier
The Motivation Agency Blog
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10M ago
What’s the real impact of a good customer experience?  While a decade or two ago, bad customer service meant losing the one or two customers who experienced it, nowadays it means changing your brand perception for the whole of your customer base.  ..read more
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Company Culture: Are you doing it right?
The Motivation Agency Blog
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10M ago
Imagine being asked this question and think about the first thing that comes to your mind.  ..read more
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The language around equality and inclusivity is changing; what does that mean for organisations?
The Motivation Agency Blog
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11M ago
For a few decades now, The Motivation Agency has been supporting organisations in their employee engagement journeys.  ..read more
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Reward and Recognition programmes, they're not just about gift vouchers!
The Motivation Agency Blog
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11M ago
I have always been a high mileage driver and like many drivers, I have my favourite fuel stations.  ..read more
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Reward and Recognition programmes, they're not just about gift vouchers!
The Motivation Agency Blog
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11M ago
I have always been a high mileage driver and like many drivers, I have my favourite fuel stations.  Back in the 80s I had a fuel account with a Texaco garage between my home and the office I was working in and would fill up around 3 times a week.  Every time I filled the car up, I would be asked if I collected the ‘Stars’ (those of a certain age will remember these!). My reply was always “No,” as I was unaware of why I should be collecting them.  After using the service station for approx. 6 months one of the cashiers said to me: “If you had been collecting the ‘Stars’, you cou ..read more
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What is coaching really about?
The Motivation Agency Blog
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11M ago
As we celebrate ‘International Coaching Week’, I thought I would share how I have used coaching outside of the workplace ..read more
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What is coaching really about?
The Motivation Agency Blog
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1y ago
As we celebrate ‘International Coaching Week’, I thought I would share how I have used coaching outside of the workplace. Several years ago, I was a volunteer instructor with British Waterski & Wakeboard and was one of the first coaches to qualify in the UK for my discipline! This was the result of a new coaching approach that stepped away from previous traditional teaching methods, which were defined by more of a ‘tell’ style and were usually quite loud! When we started to adopt a more structured approach to coaching and changed the ‘Tell’ to ‘Ask’, the results were immediate. Training i ..read more
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Are incentives your friend when motivating great performance?
The Motivation Agency Blog
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1y ago
I have been talking to a great friend of mine, who works in sales, and as we all know the last couple of years have not been brilliant for retail and business sales. Over the last couple of months, huge pressure has been applied to the sales team to close business for the year-end and this is not landing well, as there is no incentive to do so (positive reward and recognition), just a daily rant and a weekly name and shame on calls, appointments, and orders.  ..read more
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The benefits of Reward and Recognition programmes and why they work for Sales Teams
The Motivation Agency Blog
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1y ago
Reward and Recognition are central to employee engagement, and any employee engagement solution must deliver measurable improvement in business performance. Sales teams are the lifeblood of any successful business and motivating them to perform at their best is crucial for the growth and success of a company.  ..read more
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