Stolen money! Recipe rights! A legal battle is heating up between the founders of Trill Burgers over these issues, a hotly popular burger joint headed up by rapper Bun B. We discuss the entire ordeal in detail to illustrate the dangers of going into business with multiple partners in the restaurant industry (or any industry in general). Chef and restauranteur extraordinaire Michael Brown joins us to discuss ..read more

Today, we speak to the founder and CEO of StretchMed® Brian Cook to learn more about his passion for fitness and his experience as an entrepreneur leading him to form a strong brand that is rapidly growing. StretchMed® Studios are franchised by fierce business owners just like Brian who have a passion for fitness and bring their A-Game when it comes to serving clients. Because stretching has several benefits for the body such as improving posture, blood flow, energy, and decreasing muscle/joint pain, StretchMed® specializes in providing its clients exercises that will help them live better liv ..read more

Customer feedback is one of the most important things business owners need to consider when implementing any of their strategies related to operations, especially in marketing and customer service! We talk to our consumer panelist in the United Kingdom, Sara Russell to learn more about how she feels about how businesses are acknowledging her needs, so the business owners of the world can take note ..read more

As we start a brand new year, it is important to review our business' performance for the previous year so we can prepare for the incoming new year. From marketing, financials, and customer service, we discuss what business owners new and established should be looking into to start the year off on the right foot. Anthony Lindsay of Astor Business Centers joins Christian to discuss what business owners should be doing to have the correct outlook for 2024 ..read more

The holiday season (starting from Thanksgiving, through Christmas and concluding with New Years) is the busiest time of the year when it comes to food service. Restaurants and caterers should be prepared by ensuring they have enough inventory, staff, and resources in general to serve large dine-in and take-out crowds. Additionally, we discuss what happens when customers get scammed by fake vendors pretending to serve full meals and what consumers can do to protect themselves from getting ripped off. Chef Michael Brown of Jamburritos discusses what food service providers can do to ensure they c ..read more

We all know that the holiday season is the busiest time of the year for stores. Remember, you should never allow the hustle and bustle of the season to cause problems for your customers. Avoid long lines, have simple return policies, and ensure that you are hiring the right staff to help your retail business thrive during this time of the year. There are many common mistakes retailers make that can cost them new customers; these mistakes can be 100% avoided if you prepare accordingly. This episode will discuss what retailers can do to ensure that these mistakes are avoided, and if they are com ..read more

Cyber security is something that every business owner should take seriously. But how many business owners know what they need to do to ensure that their operations and customer data are protected? And how many consumers know what they need to do in order to protect their most sensitive personal information? We speak to two cyber security experts to learn more about what both business owners and consumers need to do to protect themselves in a world full of evil hackers and scammers ..read more

As a business owner or customer service agent, do you find yourself lost trying to handle angry customers the right way? We discuss the importance of giving angry customers your undivided attention and what you can do when things start to get extreme. An experienced customer service agent speaks with us to share his methods ..read more

We talk to one of the #1 ranked business coaches in North America, Doug Winnie of ActionCoach/N3Coaching to discuss what it means to take your business to the next level. Doug shares several tips to help you work ON your business, rather than in it so that your company can see great success. From marketing to profit margins, this episode is for business owners who are serious about operating a 5-star company and will want to take a ton of notes on ..read more

Entrepreneurship is for the go-getters and resilient ones! We speak to Matteo Harmon of It's Senseitional to discuss why he chose to join the wonderful world of entrepreneurship, what keeps him going everyday, and why he is passionate about his work! Matteo is a Houston-area based artist, entrepreneur and visionary who owns several businesses under the umbrella of "It's Senseitional". Check out his endless talents at https://www.linktr.ee/Muhtayyo ..read more