This Beverly Wilshire is the first in the industry to incorporate hologram technology into the guest room. Four Seasons’ Beverly Wilshire is transforming the luxury travel experience by incorporating hologram technology into the Hotel’s Penthouse and Presidential Suites. The Wilshire is the first in the industry to incorporate such technology into the guest room, according to a media release. The Proto M  is a portable, tabletop holographic communications device from Los Angeles-based Proto, the world’s first holographic communications platform. The device allows the Hotel’s dedicated Gu ..read more

Boost ancillary revenue and ensure repeat business with memorable Mother’s and Father’s Day experiences. Here’s a look at how to create compelling holiday promotions. Hotels and resorts have the unique opportunity to create unforgettable celebrations for Mother’s and Father’s Day. By offering customized services and bespoke experiences, and focusing on luxury and the little touches, businesses can enhance their reputations as family-friendly destinations. Boost ancillary revenue and ensure repeat business through memorable experiences. Here’s a look at how to create compelling holiday promoti ..read more

As much as we like to focus on customer experience and guest experience, employee experience is an equally important element of success in hospitality. Employee experience (EX) distinguishes companies that lead from those that follow.  Understanding the importance of the employee’s journey with an organization is key. Your employee experience impacts your acquisition and retention, which, of course, has a big impact on your bottom line. It also heavily impacts your guest experience, which is pretty much everything when it comes to your revenue. Unhappy workers don’t make happy customers ..read more

The Four Seasons Paris: Georges V has been awarded Three MICHELIN Hotel Keys by the MICHELIN Guide The new distinction awards MICHELIN Hotel Keys to hotels with rankings, like the MICHELIN restaurant star system. On April 8, 2024, the MICHELIN Guide revealed a new list of One, Two, and Three Key distinctions for what it has determined are the best hotels in France. The new Key distinction is designed to award MICHELIN Guide hotels with rankings, like the MICHELIN restaurant star system. This announcement comes four years into a comprehensive refresh of MICHELIN’s hotel selection, which include ..read more

We went back through some of our interviews with the top hospitality and spa industry experts over the past two years to see what they had to say about “what makes the best guest experience” In luxury spas, hotels, and resorts, the difference between a good guest experience and an unforgettable one is in the details. From the atmosphere and treatment menu to service quality and unique personal touches that make customers feel valued and special, there is no one single element that makes that exquisite guest experience. It’s everything.  At Spa Executive and Book4Time, we have had the opp ..read more

Sal Capizzi, Book4Time’s VP of Marketing, and a former Director of Spa and Wellness at NEXUS Luxury Collection, shares his expert insight into your reader questions.  Send your queries about managing staff, operations, and anything else you want to know (challenge him!) to scapizzi@spaexecutive.com Sal Capizzi Q. Dear Sal, what are some easy ways to show appreciation for my employees without spending a lot of money?  A. Fabulous question! Times are still tight for a lot of businesses, and you’re probably walking a fine line between managing your P&L and wanting to keep your staf ..read more

Nicholas Clayton, GOCO hospitality’s president, talks about wellness and the future of hot springs. “Traveling for a distinct purpose, wellness tourists are proven to spend more money and time on-property, stay longer, return more often, and reduce hotel seasonality. As the global wellness economy surpasses $4.2 trillion, the rising interest in a holistic and preventative approach to health and wellbeing is not going away.” GOCO Hospitality is a world-leading spa and wellness consulting, development and management company that specializes in wellness communities, wellness resorts, resort spas ..read more

Research finds Japanese onsen bathing may reveal some secrets to a long and healthy life.  A recent study published in the journal Scientific Reports has found that bathing in Japanese onsen may benefit gut microbiota.  Japan is renowned for its abundant hot springs, known as “onsen.” These natural thermal baths are a fundamental part of Japanese culture, both popular among tourists and an integral part of local Japanese life, and are found throughout the country, from Hokkaido in the north to Kyushu in the south. The country is situated along the Pacific “Ring of Fire,” leading to ..read more

Book4Time announces the launch of Day & Resort Passes on its award-winning platform  With an increasing number of luxury hotels & resorts offering Day & Resort Passes to drive staycation business, Book4Time, the leader in innovative spa and wellness solutions, is thrilled to announce the launch of Day & Resort Passes on its award-winning platform.  Hot on the heels of winning HotelTechReport.com’s 2024 award for Best Spa Management Software, this latest update empowers clients to set precise metered entry periods, guest type capacity limits, and to create packages, s ..read more

Glen Ivy Hot Springs is a space where guests are invited to connect with themselves and the world around them.  Glen Ivy Hot Springs is a day-use wellness retreat in the scenic Temescal Valley near Corona, CA. With gorgeous outdoor pools and a year-round temperate climate, Glen Ivy is a space where guests are invited to connect with themselves and the world around them.  The first commercial use of the mineral springs can be traced to 1860, and in the more than 160 years since, Glen Ivy Hot Springs has attracted people who seek the pleasures of nature, water, wellness  and comm ..read more