destination CRM Magazine » Customer Service
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We bring you news, in-depth analysis, and advice on Customer Relationship Management (CRM) and Customer Experience Management (CEM) in customer service departments, call centers, and contact centers. Our goal at DestinationCRM.com is to be the preferred Internet location for information, products, and services relevant to the CRM user marketplace. DestinationCRM.com is dedicated to providing..
destination CRM Magazine » Customer Service
1w ago
There might be lot more quiet quitting in customer service than companies care to admit ..read more
destination CRM Magazine » Customer Service
1w ago
Because offering good service is their business, service companies often feel even more pressure to deliver the best experience possible. Unfortunately, many face challenges that include disparate systems, too many apps, and isolated workflows that cause bottlenecks, resulting in a disjointed CX ..read more
destination CRM Magazine » Customer Service
2w ago
Execs talk a good game about the value of great CX, but reality doesn't measure up ..read more
destination CRM Magazine » Customer Service
2w ago
Establishing and maintaining digital trust is not just a competitive advantage, it is a business imperative. And the contact center can play a critical role in preserving consumers' trust ..read more
destination CRM Magazine » Customer Service
1M ago
Here's how companies can get themselves back on track ..read more
destination CRM Magazine » Customer Service
1M ago
After a strong year, these solutions are poised for a wave of innovation, thanks to AI ..read more
destination CRM Magazine » Customer Service
1M ago
Omnichannel customer service technology exists. Now companies just have to deploy it properly ..read more
destination CRM Magazine » Customer Service
1M ago
One commonality: All eight industry verticals are investing heavily in CRM initiatives right now ..read more
destination CRM Magazine » Customer Service
1M ago
ChatGPT has lit up imaginations, but the underlying technology is more than a shiny object ..read more
destination CRM Magazine » Customer Service
1M ago
The humanless contact center is not happening. People matter ..read more