Smart Customer Service
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Find breaking news, analysis, and advice from leading industry experts to help organizations deliver the best customer service experiences. Smart Customer Service's mission is to help organizations improve their customer service efforts.
Smart Customer Service
1w ago
Non-linear customer experiences are the best ways to provide the personalized interactions customers expect ..read more
Smart Customer Service
1w ago
Integrating genAI in call centers can significantly enhance efficiency and customer satisfaction, but only if you do it right ..read more
Smart Customer Service
1w ago
Contact center WFM solutions must include adaptive intraday capabilities to meet changing demands in real time ..read more
Smart Customer Service
2w ago
Here's why the contact center is the secret key to building your brand and where AI fits in ..read more
Smart Customer Service
2w ago
Despite promising technologies, the airline industry has taught us that good customer service is still hard to get right ..read more
Smart Customer Service
2w ago
A few high-profile AI flubs show there's still work to be done ..read more
Smart Customer Service
2w ago
In 2024, organizations must adopt sustained, dynamic, and proactive engagement throughout the customer lifecycle ..read more
Smart Customer Service
2w ago
Companies need to do a better job of selling AI to contact center leaders and employees and customers ..read more
Smart Customer Service
1M ago
As large language models expand and generative AI technology advances, experts see a greater role in customer service. (Featured on ..read more
Smart Customer Service
1M ago
MarketsandMarkets expects the worldwide market for customer journey analytics to more than triple in six years. (Featured on ..read more