Connections Magazine
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Read articles about call centers, contact centers, teleservice agencies, phone answering services, and telemessaging companies in Connections Magazine. Connections Magazine is the premier call center magazine for the teleservices call center Industry and is distributed to qualified readers at call centers, contact centers, teleservice agencies, telephone answering services, and telemessaging..
Connections Magazine
1M ago
Amtelco has been a well-known name in the telecommunications industry for over forty-five years providing call center communication systems, software applications, and telephone switching technologies. ... Read more ..read more
Connections Magazine
1M ago
By A.J. Windle What’s the correlation between hitting your sales goals and leprechauns? Well, since it’s March, let me tell you how. St. Patrick’s Day ... Read more ..read more
Connections Magazine
1M ago
By Donna Fluss The contact center world is in the early days of a true metamorphosis, one that is going to impact all aspects of ... Read more ..read more
Connections Magazine
1M ago
By Angela Garfinkel There have been many changes to telemarketing rules and regulations in 2021. The most notable change was the April 1, 2021, U.S. Supreme ... Read more ..read more
Connections Magazine
1M ago
By Donna Fluss Many years ago, when I was managing a credit card customer service contact center, one of our clients threatened to bomb our ... Read more ..read more
Connections Magazine
1M ago
Design a Callback Strategy That Works for You and Your Callers By Peter Lyle DeHaan, Ph.D. Though not every caller will use it, many appreciate ... Read more ..read more
Connections Magazine
1M ago
Offer Call Backs and Customer Service Options By Peter Lyle DeHaan, Ph.D. In thinking about going beyond the call, you may assume this is an ... Read more ..read more
Connections Magazine
1M ago
By Trey Norman More complex customer queries call for knowledge management to simplify tasks. Simplifying the steps taken for answer retrieval is beneficial not only ... Read more ..read more
Connections Magazine
1M ago
Make Customer Service a Distinguishing Factor for Your Organization By Peter Lyle DeHaan, Ph.D. Companies are increasingly offering chat services as a way for their ... Read more ..read more
Connections Magazine
1M ago
By Jeff Fettes Contact centers are more hectic and overworked than ever. While agents deal with a huge volume of calls, they also deal with ... Read more ..read more