How Scottsdale Unified School District is eliminating communications chaos
K12 Insight
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1w ago
Every inquiry from your customers needs to end up in the right hands. But for many districts, inbound communications get lost in a tangled web of s ..read more
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Rice University study urges K-12 districts to adopt customer focus, echoes K12 Insight’s findings
K12 Insight
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2w ago
A new study published by researchers at Rice University and the University of Texas at San Antonio found public schools can reverse student attriti ..read more
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Transforming customer service in school offices: Strategies for success
K12 Insight
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2w ago
To improve front office customer service, K-12 districts need to increase visibility into issue resolution, track customer service metrics to help ..read more
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How to improve customer service in schools: A step-by-step guide
K12 Insight
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2w ago
K-12 customer service is more than a once-a-year professional development training. It takes realistic, expertise-driven systemic thinking, true pr ..read more
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2023 Year in Review: Thank you to our district partners!
K12 Insight
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3M ago
This year was one of connection and transformation for our growing Let’s Talk community ..read more
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How to measure what matters: a data-driven approach for monitoring school climate
K12 Insight
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5M ago
Uncover the key to district success by fostering a positive school climate and elevating student achievement in your district with the help of thes ..read more
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Who should manage a district's customer service transformation?
K12 Insight
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5M ago
A districtwide customer service revolution is the responsibility of every teacher, front office worker, and department leader. But who should manag ..read more
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Winning the vote: Five-time school tax referendum winners share their strategies
K12 Insight
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5M ago
Master the art of school tax referendums with these insights from two superintendents with five collective wins ..read more
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How to fund your customer service transformation
K12 Insight
by
5M ago
Customer service is not an isolated, peripheral department concern — it's a transformative force that should touch every aspect of a school distric ..read more
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Implementing a system of customer service: What will it take?
K12 Insight
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6M ago
Customer service is a bullet point on nearly every K-12 strategic plan in the country. But those truly transforming their delivery — and seeing the ..read more
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