Touch Call Recording Blog
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Touch is a trusted provider of services for recording, storing, and accessing fixed and mobile voice calls, and digital communications, in order to unlock the value of your communications data. Our services are delivered to companies, organizations, and public entities. Touch services can be tailored to meet industry-specific requirements, ensuring the safe, secure, and reliable recording of..
Touch Call Recording Blog
1d ago
Striking the Balance: Mobile Compliance Recording for MiFID II and GDPR
Financial regulations evolve all the time. As many of you will know, MiFID II mandates that all communications related to investment advice are recorded. At the same time, GDPR imposes strict rules for the protection of personal data ..read more
Touch Call Recording Blog
1M ago
Choosing the right call recording solution is an important decision, not just for compliance purposes but also for operational flexibility, agility, and success ..read more
Touch Call Recording Blog
2M ago
Touch Call Recording is pleased to announce that we have expanded our ISO quality accreditations and certification, strengthening our overall quality systems - and confirming our leading position as a compliance and call recording provider ..read more
Touch Call Recording Blog
3M ago
MS Teams is one of the most popular collaboration apps available today. But, despite having its own policy-based call recording capability, it does not meet compliance requirements, unlike Touch Call Recording Service ..read more
Touch Call Recording Blog
3M ago
NIS2 and DORA are two new EU-wide regulations that will affect millions of organisations based in, and offering services to, the EU bloc – and have a direct impact on call recording and compliance programmes. Are you ready ..read more
Touch Call Recording Blog
3M ago
AI-driven Speech Analytics is a fast-growing tool for continuous customer experience quality monitoring and assurance, and can help to optimise the customer experience and, ultimately, to increase customer satisfaction ..read more
Touch Call Recording Blog
4M ago
On-demand recording is integral to the Touch Call Recording Service, which offers tight integration with MS Teams. Its flexibility allows organisations to switch recording mode at the touch of a button ..read more
Touch Call Recording Blog
5M ago
MS Teams is an integral component of many organisations’ daily operations meaning that it must adhere to compliance obligations – this is particularly important when it comes to call recording policies. Leaving it to users to turn on call recording does not meet compliance requirements. What’s needed is a fully integrated call recording solution for MS Teams ..read more
Touch Call Recording Blog
6M ago
What are the top eight things you need to know to ensure compliance with GDPR requirements? Call recording and GDPR are closely linked, and the regulations require that organisations can provide data security and privacy, as well as the ability to meet data access and right to be forgotten requests ..read more
Touch Call Recording Blog
9M ago
Your customers are increasingly turning to WhatsApp to communicate with your employees - independently of the communications solution strategy of your company. So, it’s essential that WhatsApp is fully aligned with your compliance recording programme. How can you handle an increasing number of customers using WhatsApp – and stay compliant? ..read more