WhatsApp as a business communication tool. What are the risks to your compliance programme when adopting WhatsApp?
Touch Call Recording Blog
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1w ago
WhatsApp is used as a customer communications tool by an increasing number of organisations, including financial institutions. However, there are challenges to ensuring compliance with financial regulations. Touch can ensure that your WhatsApp compliance recording solution is as robust as possible. However, there are some basic limitations you need to be aware of ..read more
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Setting clear policies for how financial services companies communicate with their customers is vital
Touch Call Recording Blog
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3w ago
A comprehensive compliance policy is paramount for ensuring that financial advisors and brokers use the right – approved – channels for communicating with customers is essential to meet compliance obligations ..read more
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Enhancing Data Security using Customer-Managed Keystores for compliance programmes with Touch Call Recording Service
Touch Call Recording Blog
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1M ago
Controlling access to sensitive customer data for compliance recording programmes using keystores ..read more
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Achieving GDPR compliance with your Genesys Cloud contact centre solution with Touch
Touch Call Recording Blog
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1M ago
Genesys Cloud has become a popular choice for businesses as their contact centre – and has also evolved to become a centralised engagement hub that spans the entire omnichannel customer journey. For businesses that leverage Genesys Cloud, Touch Call Recording Service is widely used as the integrated recording solution to meet all GDPR requirements and to meet compliance obligations ..read more
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Empowering Mobile Operators: Delivering compliance recording services with Touch Call Recording Service
Touch Call Recording Blog
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1M ago
Touch Call Recording Service provides mobile operators with a differentiated service offer for B2B subscribers that can help to monetise new revenue streams and enhance subscriber experience and retention ..read more
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How can you record mobile calls for MiFID II and GDPR compliance in Sweden?
Touch Call Recording Blog
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3M ago
Striking the Balance: Mobile Compliance Recording for MiFID II and GDPR Financial regulations evolve all the time. As many of you will know, MiFID II mandates that all communications related to investment advice are recorded. At the same time, GDPR imposes strict rules for the protection of personal data ..read more
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How to Choose a Call Recording Solution for Public Sector Organisations: 5 Key Considerations
Touch Call Recording Blog
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4M ago
Choosing the right call recording solution is an important decision, not just for compliance purposes but also for operational flexibility, agility, and success ..read more
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Touch Call Recording extends ISO accreditation
Touch Call Recording Blog
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5M ago
Touch Call Recording is pleased to announce that we have expanded our ISO quality accreditations and certification, strengthening our overall quality systems - and confirming our leading position as a compliance and call recording provider ..read more
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Why Microsoft Teams recording requires an integrated approach to ensure compliance
Touch Call Recording Blog
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6M ago
MS Teams is one of the most popular collaboration apps available today. But, despite having its own policy-based call recording capability, it does not meet compliance requirements, unlike Touch Call Recording Service ..read more
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Meeting NIS2 and DORA compliance with Touch Call Recording Service
Touch Call Recording Blog
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6M ago
NIS2 and DORA are two new EU-wide regulations that will affect millions of organisations based in, and offering services to, the EU bloc – and have a direct impact on call recording and compliance programmes. Are you ready ..read more
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