Do You Need to Jailbreak Your Voice Data?
CallCabinet Blog
by CallCabinet
2w ago
CallCabinet’s data migration service can free your voice data from legacy on-premise recording platforms. It seems somewhat hard to believe that nearly all financial services regulations have been in effect for less than 20 years, but it’s true. Compliance is actually a teenage concern for the enterprises of the world. These regulations were implemented over the concern of protecting both consumers and organizations as they moved from traditional working methodologies into new hybrid working environments. They address how and what data is gathered, stored and secured, as well as how it can be ..read more
Visit website
CallCabinet: Ensuring Call Compliance for Microsoft Teams
CallCabinet Blog
by CallCabinet
1M ago
Effective communication is key to business success. As organizations increasingly rely on collaboration platforms like Microsoft Teams to connect their organization, ensuring conversation data compliance with regulatory mandates becomes critical. Enter CallCabinet, a leader in compliant call recording solutions, offering unique integration features with Microsoft Teams that deliver holistic business intelligence across departments. Let’s delve into what makes CallCabinet’s integration with Teams so exceptional: Built-in API for Seamless Integration Built in the same Azure fabric as Microsoft ..read more
Visit website
CallCabinet on NUWAVE iPILOT for Webex Calling & Microsoft Teams
CallCabinet Blog
by CallCabinet
1M ago
Having a robust, compliant, and intelligent business communication system is crucial. NUWAVE, a leader in cloud platform as a service (CPaaS), has now made CallCabinet’s cutting-edge compliant call recording and analytics technology the first to be available on its iPILOT cloud platform for both Webex Calling and Microsoft Teams. With Zoom Phone to soon follow, CallCabinet licenses can now be purchased and provisioned within iPILOT, giving further depth to NUWAVE’s unified communications service management. Why CallCabinet? CallCabinet is renowned for its comprehensive call recording solution ..read more
Visit website
Auto-Provisioning: Call Recording & Analytics for Microsoft Teams
CallCabinet Blog
by CallCabinet
1M ago
The need for efficient and compliant communication solutions continues to be greater than ever. Businesses are constantly seeking ways to enhance their operations while ensuring they meet stringent regulatory standards. Enter CallCabinet’s latest enhancement – auto-provisioning for Microsoft Teams — a game changer for organizations looking to seamlessly integrate and activate compliant call recording and advanced analytics into their communication platforms. Simplified Deployment with a Click The original cloud-native call recording platform, CallCabinet works with the entire array of Teams-e ..read more
Visit website
Is Your Call Quality Assurance a Secret Weapon?
CallCabinet Blog
by CallCabinet
1M ago
Imagine a world where every customer interaction on the phone is a smooth, positive experience. Call quality assurance (QA) helps turn that dream into reality. It’s like having a secret weapon for your contact center or sales team, ensuring calls meet predefined standards for performance, compliance, and most importantly, customer satisfaction. Call quality assurance (QA) refers to the process of monitoring, evaluating, and improving the quality of interactions between team members and customers during calls in a contact center, or within inbound and outbound sales environments. By implementi ..read more
Visit website
How to Optimize Your Webex Customer Experience (CX) Deployments
CallCabinet Blog
by CallCabinet
4M ago
  Webex recently announced the availability of four Customer Experience (CX) product packages (Basic, Essential, Standard, and Premium) for their Webex platform. It’s a timely announcement, given the rise in the CX focus, and with it comes the question; Which compliant call recording and analytics solution should be implemented with Webex? CallCabinet for Every Webex Deployment As a longstanding Cisco Preferred Solution Partner, CallCabinet has you covered. Let’s take a journey and see how CallCabinet’s call recording and analytics solution supports each stage of every contact center co ..read more
Visit website
What’s New With CallCabinet Conversation Analytics?
CallCabinet Blog
by CallCabinet
4M ago
Since launching our AI-driven, next-gen conversation analytics just over a year ago, CallCabinet has gone from strength to strength. This is largely thanks to two things; deep collaboration with key partners and customers, and continuous enhancement of our product to meet real-world demands.  Today, CallCabinet is seeing overwhelming interest from the market due to its unique capability to deliver real time business intelligence from conversations across any platform, device, department, location, or language.  CallCabinet is an end-to-end compliant call recording, conversation anal ..read more
Visit website
How Conversation Data Unifies Departmental Business Intelligence
CallCabinet Blog
by CallCabinet
4M ago
Gaining a bird’s eye view of what is happening across the organization has become one of the greatest challenges businesses face. In yesterday’s world, valuable operational information was often shared in face-to-face meetings, hallway conversations, lunch breaks and the like. That information would then be acted upon, for example; one employee shares that something negative has happened in their department which is causing a drop in motivation. By sharing this information, management soon becomes aware of the problem and can rectify the situation. The result? A happier workplace and higher p ..read more
Visit website
One Solution: From Compliant Call Recording to Custom BI
CallCabinet Blog
by CallCabinet
5M ago
The modern business landscape is a tapestry of communication channels – phone calls, video meetings, chat platforms, and more. While this diversity fosters collaboration and agility, it also creates a data fragmentation challenge. Siloed conversations across platforms make it difficult to gain actionable insights, ensure compliance, and optimize performance. This is where CallCabinet steps in, offering a unified solution for compliant call recording, conversation analytics, quality assurance, and business intelligence across all your communication channels. Why One Solution Matters Imagine ju ..read more
Visit website
What Is The Secret To Improving Retail Customer Service?
CallCabinet Blog
by CallCabinet
5M ago
In the bustling world of retail, strong customer service is the heartbeat of success. CallCabinet’s compliant recording and call analytics emerges as a game-changer, seamlessly integrating across every department’s calling and UC platform to enhance customer interactions. This blog explores the myriad of ways CallCabinet’s solution suite transforms customer service across departments within a retail organization. Real-life scenarios shed light on the specific advantages CallCabinet brings to each department, emphasizing its power to break down silos and enable holistic business intelligence v ..read more
Visit website

Follow CallCabinet Blog on FeedSpot

Continue with Google
Continue with Apple
OR