JCG’s Performance Tracker X is the complete customer management tool that evaluates staff and financial performance, streamlines success plans, and improves your bottom line. We believe in sharing insight from the data collected through our Performance Tracker X program powered by J3tech. This year’s report not only updates the findings from volume 6, and utilizes the data compiled from 278,310 sales and survey records, but also includes a dedication to our 2024 Customer Service Award Winners! Download our FREE report below! 2024 JCG PerformanceTracker X Trends Analysis Full Report    ..read more

Historically, when funeral home owners contemplate the inevitability of increasing prices, one of the first steps in the process is to compare prices to the competition. Although it is well worth considering there is no more important comparison than is your forecasted Revenue meets or exceeds and Operational Expense. Knowing what it takes to provide a service at your funeral homes is critical to determining what you need to make from that service. The minimum operational expense involved in providing a service, we refer to as Recovery Cost.   Calculating Recovery Cost, and How to Effecti ..read more

The funeral profession is on the brink of a significant shift, with 50% of funeral businesses expected to change hands as the next generation takes the reins.The burning question for funeral home owners is not just how to adapt to this change, but how to turn it into a catalyst for exponential growth. Here’s our roadmap designed to transform this industry shift into an opportunity for your funeral home to thrive:    First, Let’s Get Your “House” in Order    Business Assessment  Ensuring success begins by strengthening the core of your operations. Think of the thorough ..read more

As January came to a close, we looked into the current trends shaping the satisfaction levels within funeral home and cemetery businesses for 2024. Leveraging the power of Performance Tracker X, our groundbreaking customer experience management tool, we’ve sent out over 13,000 surveys to collect insights into how our clients are perceived by the families they have served throughout the first month of the 2024 year.   Understanding Performance Tracker X Performance Tracker X is more than just a tool; it’s a comprehensive solution designed to evaluate staff and financial performance, stream ..read more

Navigating business continuity in the death care profession demands strategic foresight, especially when confronted with unexpected challenges. There’s much to consider while owning and operating a funeral home: when to retire, who is next in line for funeral home management, if you want to continue being involved, when is the right time to sell, who is the right person to take on the legacy, is my current succession plan up-to-date, what happens if I, or a key figure, unexpectedly pass?   We deeply understand the profound impact the untimely loss of any key figure can have on family ..read more

As we wrapped up the year 2023, much like any other year, the funeral business landscape revealed its diverse facets. Across the United States, some firms appeared untouched by external influences, while others experienced the ebb and flow of challenges such as slow months, fluctuating death rates, and the overarching impact of the ongoing COVID pandemic. This period, which we’ve aptly termed the “COVID correction,” witnessed a shift in death rates back to levels reminiscent of 2019 or earlier, sparking a careful analysis of financial trends and the essential planning of financial strategies f ..read more

  Scottsdale, AZ [January 8th, 2024] Johnson Consulting Group adds new team member, Jim Price, as Senior Vice President, Industry Relations. Johnson Consulting Group proudly welcomes Mr. Jim Price, a distinguished professional with an unparalleled career spanning over five decades in the funeral and cemetery profession. Price’s strategic acumen and proven success record position him as a coveted member in our consultancy team. His impactful journey in the funeral and cemetery sector is a testament to his extraordinary contributions to the profession. Notably, he served as Senior Vice Pres ..read more

Let’s face it – there are plenty of uncontrollables in funeral business right? People not showing up on time, start time delays, weather – you name it. Unfortunately, those things do make an impact on funeral home customer experience whether we like it or not. This is why your staff must control the controllables, and it all boils down to performance. Any successful funeral business needs to measure performance if they want to stay ahead of their competition, while also retaining families they’ve already served. Measuring performance helps owners and managers to identify areas where they can i ..read more

“Revenue is vanity, profit is sanity, cash is reality.” The value on your monthly bank statement is not enough information for you to operate your funeral home and cemetery business strategically. You may find yourself questioning why revenue recorded and the cash in the bank don’t align. Maintaining a healthy cash flow is vital for the day-to-day operations, growth, and overall financial well-being of a business. A lack of understanding and transparency of your cash position hinders your ability for the flexibility needed to navigate challenges, seize opportunities, and create long-term value ..read more

Private equity controls somewhere in the range of 15% to 20% of the overall economy according to John Coates, former Acting Director for the Division of Corporate Finance for the SEC. And private equity exists in the death care profession for a reason: there are returns available, there are attractive acquisitions to be made, and there is ample room for technological change to be leveraged. Independent funeral homes are operating in an investment space that big dollars want to be in. Is this a threat or an opportunity? When asked about the future of our profession, a colleague of mine often s ..read more