Heather Hamlin Heather’s patient (a former facility Director of Care) contacted us to let us know what an excellent PSW Heather is. The client was pleased to report that, “She follows policy and procedures, and always wears her PPE during care. She has a cool way of making you feel very comfortable.” The client went on to tell us that Heather is a rare gem and she feels lucky to have been matched with Heather. Congratulations Heather for receiving such high praise from your patient. You are making a significant impact.   Ikram Sahal Our patient was released from the hospital and require ..read more

Mariana Arevalo  Mariana’s client’s wife feels peace of mind knowing Mariana is caring for her husband. She let us know that while she was admitted to the hospital, Mariana would stop in to see her husband whenever she was in the area and would update her on his condition. This gave her the peace of mind she needed during her recovery.  Thank you for the compassionate care you provide your clients and for providing 5-star care.    Lanny Ferer Lanny’s client’s daughter says, “Lanny has been an amazing caregiver for my dad. She has been able to help him during a difficult t ..read more

Olu Peters Olu’s client’s daughter called the office to express her gratitude for having Olu enters her mom’s life. She felt Olu’s presence was very calming. She stated he was reassuring and constantly checked on her mom throughout the overnight shift. Our client’s daughter shared that her mom had not slept through the night in a while, but did on all three overnight shifts with Olu. The client told her daughter that Olu was amazing and she wanted to ensure he was recognized for his exceptional care. It’s ambassadors like Olu that prove Team Choice is a 5-star homecare service provider. Thank ..read more

Ramatu Yahya Ramatu impresses her client’s family and Team Choice. Her client’s daughter sent us the following review; “Ramatu has been, by far, the best PSW to support Mom.  In addition to the wonderful support she provides for my Mom, the staff at the residence also value her help. Recently, Ramatu observed that nurses from other agencies who were not familiar with residents were verifying their identities when administering medications by checking their clothing tags. I think we all know that clothing often gets mixed up in these places so that is an unreliable method at best, and pos ..read more

Ibyumanikora Fiethe Fiethe receives a high-five this month for going to great lengths to ensure our clients receive the care they require. Often accepting emergency coverage shifts that are beyond her normal availability, Fiethe demonstrates the client-centered quality that we in Team Choice share. Her clients told us Fiethe provides the highest level of quality care to her clients and they appreciate her.  Thank you for holding your caregiving skills to such a high standard and being a Team Choice superstar! Kalonji (Alex) Tshileo Alex has received a lot of positive feedback from client ..read more

Desmond Mbuko Desmond joins the ranks of high-five glory for picking up an urgent staffing request from HCCSS that was outside of his geographical area. After receiving a call from HCCSS asking for our help, we reached out to Desmond who didn’t hesitate to say yes to this client. Taking on the responsibility for a client with special care needs shows that you’re not only dependable but also caring and attentive to the unique needs of each client. Thank you, Desmond, for your outstanding dedication and for making a real difference in someone's life. Your willingness to go the extra mil ..read more

Providing the best possible care for your loved ones requires collaboration, understanding, and a proactive approach. As clients of our home care services, you play a crucial role in shaping the quality of care your loved ones receive. Here are some valuable insights and practical tips to help you enhance the quality of care. Open Communication: Establish clear lines of communication with your caregivers. Regularly share updates, concerns, and preferences to ensure that the care plan remains tailored to your loved one’s evolving needs. Detailed Care Plan: Work closely with our team to create a ..read more

Ramatu Yahya A client’s friend sent the following email telling us how impressed she was with Ramatu: “I am an old friend of your clients from our college years, and I try to get to Ottawa a few times a year from my home in Guelph to see her. Because I am a musician, and because your client can no longer communicate verbally, I spend my visits singing for her with my ukulele. When I was last there in May, I met Ramatu for the first time. Her presence and her enthusiastic participation and assistance made our visit so much easier and more enjoyable for, I think, both your client and me. She wa ..read more

Courtney Dinelle-Mayer  The daughter of Courtney’s client called to express how pleased they were with Courtney. “Courtney seems excited about the job and my father loves her. She is very kind and we are so pleased with her. I cried on the first day and Courtney asked me if I needed a hug and I knew she was the one.” Our client’s daughter told us that the nurses who were providing care for her dad stated that Courtney was an impressive PSW and they would recommend her based on her professional behavior, her desire to understand the care being provided, and the interest she showed in help ..read more

Nashma Nashma has been a PSW since her graduation from her PSW program in 2020. She has also completed additional training to work with clients with dementia/Alzheimer’s Disease and acquired brain injuries. Nashma has received many “high-fives” from her clients and clients’ families thanking her for the extraordinary care she provides. Nashma has a proven track record of providing compassionate care and offers a flare of creativity that brings joy to her clients. She is hard-working, dependable, and willing to go the extra mile. Nashma cultivates strong relationships with her clients and their ..read more