A multinational discount grocery chain found itself in a challenging yet relatable situation. It had outgrown its more traditional, centralized model through strong expansion, and it had digitized, improved, and re-shaped many of its processes. But these changes also contributed to a shift in culture and a disconnect between blue-collar and white-collar workers—obstacles the company faced as it strove to attract, hire, and retain the best talent in support of its ambitious ..read more

Across most industries, frontline employees are the human interface between the customer and the company. As a result, we typically see significant value creation and value capture happening disproportionately at the frontline. However, the current experience for frontline workers is challenged, particularly with respect to their social capital—the presence of networks, relationships, shared norms, and trust among individuals, teams, and leaders. According to our research, 55 percent ..read more

Companies and their leaders are struggling to balance competing priorities under the weight of continued uncertainty and disruption. The economic outlook for 2023 remains mixed, with the possibility of a slowdown. Meanwhile, the competition for talent is fierce. This is a historic combination of economic uncertainty with confusing, mixed signals and a tight labor market. Historically, these conditions lean clearly in one direction or the other—not at the same time. No one has dealt with ..read more