Do you remember the movie “Moneyball”? In that, a baseball team finds the underdogs using data. Just like in that movie, customer service analytics can help you find gold to grow your business. Data can lead to areas to optimize resources, streamline processes, and empower agents to become the superman of customer service. But data can be overwhelming if you do not know how to see it from the right angle. So, as usual, let’s start with the basics first. What is customer service analytics? customer service Analytics is listening to your customers through information from their interactions (ca ..read more

Businesses across all industries rely heavily on robust and secure IT infrastructure to ensure smooth operations in today’s digital landscape. With ongoing technological advancements, access to high-quality IT services has become more attainable than ever before. Cybersecurity, in particular, stands out as a paramount concern for businesses of all sizes, highlighting the importance of establishing reliable IT systems and protocols. There are essentially two approaches for businesses to address their IT needs. Establishing an in-house IT department or outsourcing managed IT support services fro ..read more

Presumably, you are thinking of using the WordPress slider plugin and want to know more about it. That’s why you have landed on this blog post. Wellcome! You are absolutely in the right place. In this blog post, you will get an in-depth idea about your search query. In the first part of this blog, we will discuss what a WordPress slider plugin is and what you need to look for in a WP slider plugin. Finally, in the last part of this blog, we will present to you our best 3 WordPress slider plugins. So, let’s get started. What is even a WordPress slider plugin? A WordPress slider plugin allows yo ..read more

Today, “79% of businesses consider automation to be essential in their customer experience strategy.” That leads to providing exceptional customer service through automation as well. It is changing how they handle customer inquiries, and significantly boosting overall customer experience.  Do you want to know how you can also do the same in your business? The best thing is that it can save most of your time and let you look at other business aspects.  Read further to learn more about customer service automation and how you can retain your customers by enhancing their experience while ..read more

So you’ve just got your fresh install of WordPress?! Congratulations on joining the biggest web development platform in the world. Starting off with WordPress can seem daunting at first. Especially, if you’re not familiar with browser-based interfaces like the WordPress Admin Dashboard. We’re here to walk you through the WordPress dashboard so you don’t feel lost. To set the stage properly, we’ll take a bit of time to explain what WordPress is and what you can expect. What is WordPress? For techy people, this is a question with an obvious answer, for others, not so much. WordPress at its core ..read more

Whenever we think about Disney World, we think about the best experience. If you are a child or an adult, it never fails to amaze and amuse you. Over 17 million people visited Disney World (Magic Kingdom Park) in 2022, yet everyone had fun there. We will talk about the Disney four keys to customer service for achieving this. Before we get into the strategic part, let’s explore what they build to execute the strategy. Disney and customer service Walt Disney was very conscious of creating and maintaining the magic of Disney World. So, every employee here is a cast member. That means not just Mic ..read more

If you’re looking for some of the coolest upcoming Customer Experience Conferences to attend in 2024, you’re in the right place! In today’s fiercely competitive market, businesses and industry experts realize that merely offering products or services is insufficient. Instead, they must prioritize delivering exceptional Customer Experience (CX) that resonates with customers on emotional and sensory levels. This shift in focus has transformed industries, to adopt customer-centric strategies for sustained success. So without further ado, let’s get into the details of some of the most exciting upc ..read more

Working remotely has seen a growing demand, with growth at a CAGR of 23.4%. Since remote customer support service brings more convenience and benefits, businesses use it to their advantage. Now, they can save money on office space while allowing their employees to be productive. Virtual phone numbers can improve customer support for remote teams. It enhances their capabilities. However, having a customer support team remotely is not enough; knowing how to manage the team efficiently is more important. Therefore, businesses must adopt best practices to ensure hassle-free customer service. Handl ..read more

In this modern world of the internet and hyper-communication, nothing seems to be private. Every now or then, big giants find ways to grab your private data and use it for business. In this era, few companies give us hope of privacy. So, this is the list of the best email providers for privacy. But before we get to the list, let’s understand what ‘secure email’ means. I mean, you get it—an email service that a hacker cannot hack. But let’s dive into its mechanism. Secure email vs encrypted email You might think it’s the same thing. But these are two very different concepts. What is secure ema ..read more

Who doesn’t want their website to look good? And recent trends are getting more minimalist day by day, yet still getting really creative designs. Keeping that in mind, outline text is very popular, but how do you do it in CSS? If you know a little bit of HTML and CSS, you might think that just using the border will do the trick. But that does not work. If you try to do so, it will show the below output. See the Pen Border Property by Ariful Basher (@abir-auth) on CodePen. There are two different methods to make this work. Each method has its pros and cons. We will go through that too. So, let ..read more