Intercom Blog » Customer Support
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The Intercom team shares strategies, best practices, and lessons learned from building a global customer support team that provides live chat customer support to thousands of customers yearly. Intercom is redefining how businesses connect with their customers. More than 25,000 global organizations rely on Intercom to deliver unparalleled user experiences at any scale.
Intercom Blog » Customer Support
1w ago
The new era of customer service is AI-first. Discover our vision for the future of customer service, and how AI will utterly transform every aspect of the space ..read more
Intercom Blog » Customer Support
1w ago
Learn how we’re evolving our entire customer service platform to make things easier for your customers, agents, and support managers ..read more
Intercom Blog » Customer Support
1w ago
Everything you need to know about effective, AI-optimized customer service knowledge management, in one comprehensive guide ..read more
Intercom Blog » Customer Support
2w ago
Over the past few years, customer service tech stacks have become a sprawling mess. With recent advances in AI, it’s time to say goodbye to the Frankenstack ..read more
Intercom Blog » Customer Support
2w ago
CX expert Stacy Sherman dives into the nuts and bolts of designing a standout customer experience to help you get – and keep – customers ..read more
Intercom Blog » Customer Support
1M ago
How are the economics of providing great customer service changing now that AI is transforming the space? In the latest episode of The Ticket, Declan Ivory and Bobby Stapleton unpack a lot of the implications of this new reality ..read more
Intercom Blog » Customer Support
1M ago
Customer service tech stacks are fragmented and slow, but consolidated AI-powered support platforms are transforming what is possible. Discover how Intercom’s Support team is pioneering this transition ..read more
Intercom Blog » Customer Support
2M ago
Since the launch of Fin, Intercom’s AI bot, we’ve added 20 new features and capabilities, making it multilingual, enhancing answer quality, and providing deeper reporting. See how it’s helping support teams resolve questions faster and more accurately ..read more