This year marks our seventh year celebrating Festivus at ModSquad. All month long, we’ve been recognizing in our Mod Holiday Spectacular individuals who are making ModSquad a great place to be. Today, we conclude with a very special tribute posthumously honoring the extraordinary, one and only, Elizabeth “Beth” Ryan. Beth formally joined ModSquad in 2014, but she was also an early investor and adviser in Silicon Valley to the company many years before that. As Vice President, Revenue Operations, Beth was a jack-of-all trades who worked closely with our sales team to get deals done (important ..read more

Meet our November Mod of the Month, Lourdes T. She knows the power of envisioning the future she wants to see. Lourdes applied to be a part-time Mod in 2021 on the recommendation of a friend. She soon found that ModSquad created a foundation for her success and happiness. One that extended past a part-time gig.  An avid gamer, Lourdes works with one of our global gaming clients. She handles customer support tickets and loves how the role suits her passion and her lifestyle. “I get to help gamers and be around my dog while working,” she gushes, before going on to explain more about ModSqu ..read more

Ten years, 100,000+ reasons to smile. We couldn’t be more proud of Team ModSquad as we raised $104,000+ for the Children’s Miracle Network Hospitals in our 10th annual Extra Life. If there was a theme in this year’s Extra Life, it was that it takes a village to make a difference. That’s why we’re grateful for our village and all that ModSquad has done over the past ten years.  We’ve come a long way. Year one, Extra Life was the pursuit of a handful of Mods who raised $2,105 for the cause. Now, a decade later, this team has grown to encompass Mods around the world. We gamed for 25 hou ..read more

“Do what you love” is classic advice that October’s Mod of the Month, Albert L., takes to heart. Albert loves video games and helping communities, so he gets to do what he loves every day. “Before joining ModSquad, I gained valuable experience in moderation and player support across different games and platforms. I maintained a positive and respectful community environment and addressed user inquiries.” He credits games like Age of Empires and Pub G for his moderation knowledge and expertise. “I developed the skills necessary for effective content moderation, which I bring to my role at ModSqu ..read more

We’re celebrating an incredible journey filled with laughter, love, and a dash of Duran Duran as we say “happy retirement!” to our OG Mod, Misty Hammett. In the wise words of Mr. Rogers, we’ve always been told to ‘look for the helpers’, and we found a gem right here at ModSquad. Back in 2007, the first iPhone was introduced, Twitter was a blip on the radar, photos were still in albums, and remote work was a wild idea. ModSquad brought together a group of remote Mods to foster safer and friendlier online communities for some powerhouse brands. One of those Mods was Misty. A former school teache ..read more

Where is the best place to look for call centers this year?  The best call center isn’t in India. The best call center isn’t in the Philippines.  The best call center isn’t in Georgia – neither the state nor the country. You see, the best call center isn’t in a specific geographic location.  In fact, it isn’t a call center at all. {{{ mind blown }}}  Let’s back up. A long, long time ago – like in the 60s – people invented the call center. Not long after, call centers started popping up offshore.  And then the race was on. See, as soon as one call center found its spot ..read more

Wasabi and waxing and weird sodas – OH MY!  So what exactly is Extra Life?  Each year, thousands of gamers from around the world converge online for Extra Life. The goal? Raise money for the Children’s Miracle Network Hospitals® (CMNH). The main event? A 25-hour gaming and fundraising marathon that raises money to heal kids. Since 2008, Extra Life has raised over $100 million for CMNH to change kids’ health to change the future. All donations fund critical life-saving treatments, innovative research, vital pediatric medical equipment, and child life services. And 2023 is an extra sp ..read more

He’s a jack of all trades in customer support. He has an extensive background in IT. He has been with us for half a decade. He’s a military veteran.  And he is the dog in the Dog on Fire meme.   He’s our own Ian H., our Project Manager of the Quarter.   Why does Ian describe himself as the Dog on Fire? He is always calm under pressure and thrives on complex, demanding projects. “If you need someone that’s always up for a challenge, or an impossible situation, please pick me, I’m your guy!” What makes Ian the dog? While it is part of his natural personality, his train ..read more

Meet Ryoko T., our Mod of the Month for September. She’s a dedicated mom, a soccer fan, and, of course, like all of our MotMs, a customer service superstar.  Ryoko is one of our extremely talented multi-lingual Mods who works on projects in both English and Japanese. She’s been here almost a decade doing everything from QA to customer support for our biggest gaming and tech clients.  It’s not just her language skills that make Ryoko one of our most in-demand Mods, it’s her empathy.  Multi-lingual work – actually any customer experience work – isn’t just about knowing the langua ..read more

Join us in congratulating August’s Mod of the Month, a 3 year ModSquad veteran, Kenyon L. Kenyon specializes in Tier 1 and Tier 2 customer support and Trust and Safety moderation. As an avid gamer, Kenyon is a natural at supporting one of our gaming clients. This entails everything from in-game customer assistance—such as helping users who’ve been locked out—to moderating social media channels. “In a gaming community, emotions can run high. That’s why it’s crucial to have experienced Mods to maintain a pleasant environment,” says Kenyon. Kenyon’s expertise doesn’t end there. They also provide ..read more