We're excited to introduce a powerful enhancement to your Call Detail Records (CDR) on VoIP.ms! You can now access detailed logs for each of your calls directly from your CDR. This update provides deeper insights into every call, allowing you to see exactly how calls were handled—whether they engaged with an IVR, what choices were made, and where they were directed.  To explore these detailed logs, simply login to the Customer Portal, navigate to the Finances Menu, and then go to Call Detail Records.  For more details, be sure to consult our Wiki Page HERE ..read more

We're thrilled to announce a significant upgrade in Canada designed to deliver clearer calls and fewer interruptions! We are launching our new architecture to the public, utilizing clustered Points-of-Presence (PoPs) for superior service reliability and performance.  Single PoPs are networks of servers in a single data center, serving as a single point of contact. In contrast, clustered PoPs are distributed across multiple data centers, offering enhanced redundancy, scalability, and performance. Our goal is to achieve the highest industry standards in service availability.  After ext ..read more

We're thrilled to announce a new feature that simplifies managing your account balance: automatic top-up with PayPal! Similar to automatic credit card billing, you can set a low balance threshold. Whenever your balance dips below that level, funds will be automatically added to your account based on your pre-set amount using PayPal.  ..read more

We've got exciting news for you! VoIP.ms now seamlessly integrates with Microsoft Teams, turning it into your one-stop shop for communication. Integrating VoIP.ms with Microsoft Teams requires some configuration. We're happy to offer you the following resources: YouTube Video Tutorial: HERE Wiki Article: detailed setup instructions: https://wiki.voip.ms/article/VoIP.ms_Teams_Connector Pricing starts at $4.50 per license for the VoIP.ms Microsoft Teams Voice Connector. To get started or for general questions related to this announcement, simply contact our team at sales@voip.ms ..read more

Great news! We've expanded our coverage in Canada:  Get a fresh Canadian number in one of 750+ new calling areas!  Transfer your existing number to VoIP.ms in 200+ additional areas!   This means more flexibility and affordability for your calls across Canada. Stay connected with everyone who matters, wherever they are!  ..read more

We are pleased to announce that VoIP.ms now supports four new devices from Viking Electronics, a provider of advanced security communication technology. This collaboration brings devices designed specifically to enhance security measures and communication capabilities for VoIP users.  Viking E-1600-IP Series VoIP Emergency Phones: Quick, reliable connections in urgent situations. Detailed wiki HERE.  Viking 40TB-IP SIP Multicast Talkback Speaker: Effective multi-zone communication. Detailed wiki HERE.  Viking K-1900-8-IP Series VoIP Phone with Entry System: Secure door communic ..read more

Call Transcription is Now Available in 60+ Languages. You can set it up on the General tab under Account Settings according to your language preferences to enable it ..read more

We're pleased to announce a new integration with Wazo, a comprehensive Unified Communications as a Service (UCaaS) platform known for its APIs and customizable solutions for Managed Services Providers (MSPs) offering tailored communication systems.  This integration brings capabilities such as easy trunk creation, Direct-Inward Dialing (DID) numbers management, and streamlined call routing for incoming and outgoing calls to create unique communication solutions adapted to customers’ needs.  For step-by-step guidance on using these features with your VoIP.ms account, check out our Wik ..read more

We're thrilled to announce that you can use Vodia PBX with VoIP.ms to send and receive text messages (SMS) for commercial needs. Before this integration, VoIP.ms users could use Vodia to make and receive calls. This new capability seamlessly enhances the robust voice features of your system with the added convenience of SMS. Learn more: HERE ..read more

We are pleased to announce that the VoIP.ms Developer Log has been repurposed to a full Change Log for a better transparency with our customers. This Change Log will be easily accessible and regularly updated, detailing every alteration made in our system, regardless of its scale. By doing this, we aim to foster a culture of transparency and accountability, ensuring our customers are always informed.  ..read more