I don’t think senior executives think in those terms. I suspect many are thinking about juicing the bottom line, getting a little stock price bump, maybe making things more efficient, etc. I think large investors think about what is best for their stock values. That’s why CEOs announce layoffs of 10% of the workforce and are rewarded with $100 million bonuses ..read more

Rolling out an AI model might turn into much more of an Information Governance exercise than you’ve bargained for. Maybe that’s a good thing, though. Maybe it’s time to get rid of all that junk, not just because of the junk itself but because it’ll make your AI rollout more successful ..read more

When management harms the mental health of our employees, we typically respond by offering them yoga or meditation spaces or maybe a lunchtime session on stress management. We never look at the system. We offer them ways to better cope with the broken system, but we never take responsibility for what the workplace is doing to their mental health ..read more

Of all the skills that Liz writes about to help us all communicate better, this is the key. If the leaders in your workplace are not communicating, and we see how important listening is to that communication as well, the rest of the team is unlikely to be doing it well either. It’s a modeled behavior. When leaders are open to connection, listen carefully to their reports, and work toward clarity and agreement, that flows down into how the team interacts with each other. When leaders only ever issue directives with no consideration for the humans who report to them, you’ll see that same behavio ..read more

We should not be surprised that younger generations want to blow it all up ..read more

I’m not exaggerating. The distaste users had for the software they were forced to use because the organization purchased it was only equaled by how little they knew about how to use it. This is not a coincidence. Poor training or lack of training leaves users figuring out what to do on their own, and they usually miss out on many of the features that could make their jobs easier. Most of them figure out enough to get by ..read more

The study authors pointed out that they only researched text-based platforms. Video platforms may be worse in terms of toxicity. However, that hasn’t been my experience; they seem pretty similar to me, but that’s just anecdotal. They also pointed out that current-day social networks are much larger. Many more people see the toxicity on Facebook than people who saw a Usenet post in the 90s. That also means there is more total toxicity. It might only be 7-10% of the content, but the content generated by 500 million users dwarfs the content generated by 10,000 users. So there’s more of it; we are ..read more

You’d better be adaptable because your job will change whether you do or not ..read more

Imagine what happens on Teams or Slack about your company when information is unavailable ..read more

AI might eventually change the world. However, the technology that exists can be disappointing. Microsoft and other AI champions need to accept that and work to improve it. Telling people they aren’t prompting correctly isn’t how to get buy-in. It’s elitest for no reason ..read more