CIOs rank AI as a top priority alongside cybersecurity for IT departments. However, barriers such as adoption speed and security concerns hinder rapid AI integration, according to a new survey. There is a promising surge in the use of AI technologies across various industries. Of the 750 CIOs around the world surveyed by Lenovo, 81% said they are already leveraging third-party AI Tools or deploying a mix of third-party and proprietary AI. The survey underscores a significant shift in the role of CIOs, who are now being evaluated primarily on business outcomes rather than operational maintena ..read more

Oracle is adding more AI capabilities to its Fusion Cloud CX that provides software for sales, marketing, and service teams across an enterprise, the company announced on Thursday. The new capabilities, based on the company’s OCI Generative AI service, include generative AI-assisted answer generation, assisted scheduling for field service, opportunity quality scoring, and seller engagement recommendations. The generative AI-assisted answer-generation capability is designed to ease the workload of service teams by generating contextually aware responses to customer questions. Additionally, it ..read more

With more than 1 billion users globally, LinkedIn is continuously bumping against the limits of what is technically feasible in the enterprise today. Few companies operate at the scale that LinkedIn does or have access to similar troves of data. For the business- and employment-focused social media platform, connecting qualified candidates with potential employers to help fill job openings is core business. So too is ensuring that post feeds across the platform are relevant to the members who consume them. And at LinkedIn scale, those matchmaking processes have always relied on technology. D ..read more

In a move that significantly bolsters its position in the cloud services market, IBM has announced it is acquiring HashiCorp, a multicloud infrastructure automation company, for $6.4 billion. HashiCorp is known for its Terraform product, an infrastructure automation tool, which is considered an industry standard for infrastructure provisioning in hybrid and multicloud environments. In the statement, the company said HashiCorp’s suite of products offers “enterprises with extensive Infrastructure Lifecycle Management and Security Lifecycle Management capabilities,” which enable businesses to a ..read more

Cloud cost management remains a critical CIO priority. With questions around ROI, increasing outlay, and corporate scrutiny on IT cost savings on the rise, CIOs must know not only what contributes to their organization’s overall cloud spend but also how to optimize it. And that’s all before considering the need to fuel new AI initiatives, which can push cloud costs up further. The dynamic nature of the cloud — and the need for continually optimize operations — often drives requirements unique to a CIO’s enterprise, meaning that even some popular third-party cloud cost optimization tools may ..read more

The Federal Trade Commission has voted to prohibit for-profit US employers from enforcing noncompete clauses in employment agreements. The FTC decision is expected to have significant ramifications for the IT talent market. Experts believe that removing restrictive clauses could lead to a more competitive job market, enabling tech professionals to negotiate better conditions and to access a wider pool of better jobs. “What the FTC’s official ban means for CIOs is a greater awareness that noncompetes do not create a barrier to employment with any company, or any sense of comfort that other em ..read more

At Salesforce World Tour NYC today, Salesforce unveiled a new global ecosystem of technology and solution providers geared to help its customers leverage third-party data via secure, bidirectional zero-copy integrations with Salesforce Data Cloud. “The big thing we hear from many of our customers is, ‘I already have data in N number of XYZ data platforms. How do I use that data within the context of all of these products that you’re offering, but in a way that I don’t have to create multiple iterations of that data and lose data lineage?’,” said Tyler Carlson, VP of business development and ..read more

At its World Tour NYC today, Salesforce announced the general availability of Salesforce Einstein Copilot, its conversational AI assistant for CRM. The company first announced Einstein Copilot in September last year, and released Einstein 1 Studio in March as part of its bid to become the platform of choice for building AI assistants for business. Salesforce also unveiled new enhancements to the platform, including “Copilot Actions,” a library of preprogrammed capabilities to help sellers benefit from conversational AI in Sales Cloud. “This is built for Salesforce users no matter what they’r ..read more

Ogni CIO sa bene che il mercato del cloud è sempre in movimento, nelle più disparate direzioni. Tuttavia, forse, non si rende conto che è possibile tenere il passo con i cambiamenti del mercato della “nuvola”, e persino avere la meglio sui vendor, modificando la strategia della propria impresa per trarre vantaggio da nuovi approcci e da nuove opportunità emergenti. I CIO devono considerare il cloud come una necessità aziendale, non solo come una potente tecnologia, afferma Andy Tay, responsabile di Accenture Cloud First, una società di consulenza e servizi specializzati nella nuvola. “Il clo ..read more

エリー・インシュアランスのリーダーシップ・チームが大規模な変革を計画したとき、ITだけの取り組みではだめだとわかっていた。変革のテーマである近代化、クラス最高の代理店体験、マルチチャネルでの顧客体験、卓越した商品、イノベーションは、非常にビジネス中心的なものであり、全社的な取り組みによってのみ達成できるものだった。 2年前にCIOとして入社したパルタ・スリニヴァーサは、この取り組みを推進する重要なリーダーの一人となった。「私たちの戦略で最も重要なのは、企業マインドを持った統一チームとして働くことです」と彼は言う。「その作業は製品、保険金請求、サービス、ITのどれをとっても、エリーの企業変革推進室という1つのチームによって行われる。」 変革の主要テーマは、近代化、デジタル、データ、クラウドである。モダナイゼーションの取り組みの多くはITに関わるものだが、スリニヴァーサ氏は、それがITに限定されることなく、ビジネスの取り組みであることを保証している。これを実現するために、1つ目のポイントは、スポンサーシップの重要性、特に変革の重要性を強調するCEOの働きかけである。 2 ..read more