ServiceNow is an enterprise software and workplace management orchestration vendor based in Santa Clara, Calif. Its cloud-based enterprise service management (ESM) platform, Now, helps companies automate workflows across the enterprise, including those involved in IT service management (ITSM), IT operations management, IT asset management, and HR service delivery, among other domains. AI — generative AI in particular — has increasingly become a focus of late for ServiceNow, which has a market cap of $173 billion, making it the 26th largest technology vendor in the world. Here is the latest Se ..read more

The use of AI in 2024 is swiftly moving in enterprises, transforming and impacting employees and how business gets done across industries. Enterprise CTOs and CISOs understand the need to integrate AI technologies to streamline operations, speed up decision-making, and increase productivity. At the same time, they realize that AI has an impact on people, policies, and processes within their organizations. They want to create the right ethical standards, protect intellectual property, and ensure employees’ (and the company’s) well-being. Finding the right balance is at the top of the list of c ..read more

As eye-popping estimates emerge for the cost to enterprises of dealing with aftermath of last week’s CrowdStrike-induced outages, it’s crucial to break down the sources of these expenses and understand how much of the financial burden will be absorbed by cyber insurance. Parametrix, known for its cloud monitoring and insurance solutions, has pegged the total loss for the 25% of Fortune 500 companies affected (excluding Microsoft) at a staggering $5.4 billion. They’ll be covering most of that bill themselves, Parametrix said: “The portion of the loss covered under cyber insurance policies is l ..read more

Salesforce and Workday are partnering to build a new AI-based employee service agent based on a common data foundation, and accessible via their respective software interfaces. The new AI-based employee service agent, which is akin to the recently released Einstein Service Agent, uses Salesforce’s Einstein 1 platform as the base and connects to Workday’s AI platform, the companies said in a joint statement, adding that the agent uses large language models (LLMs) to communicate with employees in natural language. The key objective of the partnership, said IDC senior research analyst Erica Spin ..read more

One of the benefits I gained from my early-career experience as an Industry Analyst was an ability to look at the big picture. When I look around at what’s going on in the tech market right now – and the global economy in general – the tea leaves are telling a pretty clear story. While the general economy has been doing reasonably well since the recovery from COVID – with the big exception of high interest rates and inflation – these past few years have been very tough for both early- and later-stage technology companies. They have had different but related issues. For early-stage companies ..read more

La implementación de un nuevo software de gestión empresarial (ERP) en sus divisiones marítima y aérea le permitirá al Grupo Moldtrans optimizar y automatizar todos sus procesos, ser más eficiente operativa y comercialmente y mejorar el servicio de atención al cliente y de sus colaboradores.  Así lo ha anunciado la compañía española, que ofrece todo tipo de servicios de transporte terrestre internacional, marítimo y aéreo, además de distribución nacional, transporte express, logística y aduanas.  Moldtrans ha elegido para este proceso de digitalización de estas dos divisiones la sol ..read more

Broadcom ha anunciado que los usuarios de vSphere 7.x, la plataforma de virtualización de servidores de VMware (compañía ya propiedad de la anterior) obtendrán seis meses adicionales de soporte para este producto. Estaba previsto que la solución, que se lanzó en 2020, dejara de recibir soporte en abril de 2025, pero ahora éste continuará hasta octubre de dicho año. Broadcom ha confirmado la noticia, de la que informó The Register el pasado martes, en un comunicado en el que indica: “Para mejorar nuestro compromiso con la satisfacción del cliente, estamos ampliando el período de soporte genera ..read more

Embrace AI or die. That’s the modern mantra across global business, putting CIOs in the driver’s seat of the enterprise’s success — and in some cases pitting them against their CEOs. Not all IT chiefs take the expanded calling to heart. But Chris Bedi of ServiceNow is one who does. He is not gunning for the CEO position but does not mind “being a positive source of constructive tension” when insisting the C-suite and board of directors heed his advice about digital initiatives — especially generative AI — being top business priorities for the company, he says. ServiceNow was among the first S ..read more

Despite digital transformation being a highly effective way to further develop the long-term business model, it can be a very drawn-out and arduous process. But the majority of companies in Germany, in particular, rely on the cloud in its various facets, and have now achieved a certain level of maturity when it comes to migrating workloads. Maturity means, on one hand, that users have not only gained experience with individual dedicated cloud services, but in many cases are now also modernizing and outsourcing core applications. It also means some individual cloud projects fail ..read more

Whether you’ve survived the CrowdStrike incident or didn’t use CrowdStrike and are merely seeing the impact to others, taking time to learn lessons from this event is vital. After all, if you couldn’t recover easily from this, then you may be lost trying to recover from a ransomware attack. At issue are potential shifts you might want to consider making to your staffing strategies, technical processes, and communication channels and culture, as well as your approach to ensuring hardened assets overall. The list of lessons learned from CrowdStrike will likely grow as more information comes to ..read more