Cloud native platforms: To build or to buy?
CIO » Enterprise Applications
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57m ago
When it comes to cloud native application platforms, we’re at an important evolutionary point: will the best practice for platforms be to build or to buy? Should you choose the components you need for a platform and integrate them together, or should you buy a pre-integrated platform? Unless you’re a handful of organizations, the practical answer is that you should buy the platform. Before I get to why, what even is a “cloud native platform”? Defining a cloud native platform The Platforms Working Group at the Cloud Native Computing Foundation (CNCF) has a great paper defining “platform.” Try ..read more
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CIOs not entirely sold on generative AI copilots
CIO » Enterprise Applications
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12h ago
A new breed of AI assistant has set its sights on the enterprise user in recent months, with Microsoft and other vendors promising huge productivity gains that offset the cost. But Microsoft still has work to do on its value proposition. Its Copilot for Microsoft 365, a high-profile offering among the growing list of AI agents, costs $30 per seat per month, with a 300-seat minimum. The enterprise version of Gemini, Google’s AI assistant, is similarly priced. Price is a big reason why the University of California, Riverside, is hedging its bets and evaluating several AI tools, says Matthew Gu ..read more
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Persán embraces Industry 5.0 to manage organizational assets
CIO » Enterprise Applications
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12h ago
With a workforce of more than 2,000 and an annual turnover of €665 million in fiscal year 2022, Spanish multinational Persán has been developing, manufacturing and marketing products for home and personal care for more than 80 years. With Sevillian roots and the DNA of a family company, Persán predominately distributes its products throughout Europe, but also in the US, Africa, and Oceania. An internationalization plan began in 2005, although it wasn’t until 2019 when the company’s digital transformation process took hold, with factories in France and Poland being incorporated. “Our exp ..read more
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La C-suite si sta espandendo e il ruolo del CIO è destinato a evolvere
CIO » Enterprise Applications
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17h ago
Il miglioramento della centralità del cliente è un imperativo tutt’altro che nuovo, a livello di organizzazione, ma alcune aziende hanno fatto un passo avanti, istituendo nuovi ruoli nella C-suite per assecondare tale cambiamento. Interlace Health, società specializzata nelle soluzioni di modulistica digitale per il settore della salute, è diventata una di queste realtà, nominando Maggie Peña come primo Chief Experience Officer. In azienda, Peña ha lavorato per quasi 13 anni in ruoli orientati al cliente e, più recentemente, ha costruito, in quest’ambito, un nuovo team di gestione. Il presid ..read more
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AI活用の成功について医療が教えてくれる4つの教訓
CIO » Enterprise Applications
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1d ago
この1年、ジェネレーティブAIにできること、できないこと、そしてすべきでないことに関する新しいツールや主張、アイデアには事欠かなかった。そして、誇大広告にもかかわらず、この技術を適用して成功した現実の企業プロジェクトはほんの一握りだ。ヘルスケア業界は例外で、幅広いジェネレーティブAIの使用事例がある。 大規模言語モデル(LLM)を臨床意思決定支援、患者の旅の軌跡、効率的な医療文書作成に使用することから、医師がクラス最高の医療チャットボットを構築できるようにすることまで、ヘルスケアは、生成AIを実稼働させ、すぐに価値を示すことで大きく前進している。では、AIの応用におけるヘルスケアのベストプラクティスと教訓から、他の実務家は何を得ることができるのだろうか? ここでは、ヘルスケアにおけるAIの応用から得られた4つの教訓を紹介する。 患者の旅の軌跡 従来のLLM ..read more
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4 tips for championing contact center innovation from an award-winning customer experience leader
CIO » Enterprise Applications
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1d ago
Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do you activate your modernization plan? I had the opportunity to speak with Mary Daniel, VP of Customer Solutions Center for Aflac, a long-time Avaya customer, at the Gartner Symposium last fall. Mary is a veteran when it comes to customer experience and was most recently named by Constellation Research to the AX100 list, an elite group of executives who are breaking barriers and thinking outside the box to transform customer experiences. Mary’s visionary app ..read more
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Generative AI and CIO.com: helping you get the Smart Answers you need
CIO » Enterprise Applications
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1d ago
Here at CIO.com we are committed to bringing you high-quality human-created insights, and we are excited to use new technologies to do so. Major news outlets are now regularly publicizing their stances on the use of Generative AI, or Gen AI, by journalists. Some, like Associated Press and The Guardian, have outright banned the use of generative AI in the creation of stories and images. Others suggest that generative AI will play a part in writing content. This is nascent technology and it’s premature to say who is on the right side of this and where generative AI tools will fit into content ..read more
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Certinia bakes AI into its latest professional services updates
CIO » Enterprise Applications
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1d ago
Certinia has joined the growing ranks of enterprise software vendors turning to generative AI to enhance their offerings. The provider of ERP and professional services automation software based on the Salesforce platform today announced it has added AI-powered features aimed at simplifying common processes for midrange service firms to its latest update. The Spring ’24 update, released today, contains numerous enhancements to Certinia’s core offerings. The aforementioned AI integration will fuel several new functionalities, including the ability to generate professional services estimates pr ..read more
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Subscription economy defies economic headwinds, fuels recurring growth
CIO » Enterprise Applications
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1d ago
Organizations with subscription-based business models have not only survived the recent global economic challenges but have also outperformed their traditional, product-based counterparts, according to The Subscription Economy Index (SEI) report for 2023 by Zuora. The latest SEI findings reveal that subscription-based companies have grown remarkably, outstripping traditional business models significantly. Specifically, over the last 12 years, companies within the SEI ambit have burgeoned 3.4 times faster than their counterparts in the S&P 500, underscoring a compound annual growth rate o ..read more
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Decoding Salesforce’s plausible $11 billion bid to acquire Informatica
CIO » Enterprise Applications
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2d ago
Salesforce’s reported bid to acquire enterprise data management vendor Informatica could mean consolidation for the integration platform-as-a-service (iPaaS) market and a new revenue stream for Salesforce, according to analysts. “With this deal, Salesforce would be the dominant data integration company, making it the starting point for enterprises trying to bring disparate data sources together,” said Hyoun Park, chief analyst at Amalgam Insights. The Wall Street Journal, citing sources, reported that Salesforce was looking to acquire Informatica with a deal value estimated at over $11.4 bil ..read more
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