In the rapidly evolving landscape of subscription-based businesses, the integration of cutting-edge technologies is reshaping the future of billing processes. This blog delves into the transformative potential of AI, machine learning, and predictive analytics in subscription billing, illuminating how these technologies are poised to redefine efficiency, personalisation, and customer satisfaction ..read more

In the dynamic landscape of subscription billing, customer feedback stands as a pivotal compass, guiding businesses towards continuous improvement and customer-centric practices. This blog explores the significance of customer feedback in the realm of subscription billing, delving into how businesses can harness this valuable resource to enhance their billing systems and foster long-term customer satisfaction ..read more

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Everyone wants to be doing subscriptions, and so they should - who doesn’t want recurring revenue ..read more

Having a low customer retention rate or seeing your retention rate drop is disheartening for any subscription business. With the current economic pressures we’ve seen a number of companies experience an influx of customer cancellations, and though customer churn can’t be eradicated in its entirety, it is certainly possible to create processes and introduce features that incentivise higher rates of retention.  Why is customer retention so important? Can’t its negative effects be fixed by gaining new customers? Now, don’t get us wrong - new customers are great. We’re certainly not telling ..read more

Payment failures are commonly experienced by subscription businesses - largely due to the recurring payment nature of the subscription offering. Although failed payments don't occur enough to threaten the success of a subscription company, they have a direct negative impact on customer churn, with subscription businesses having “almost half of their churn caused by failed payments”. With the increased churn of customers, payment failure management is a vital factor that needs to be considered by subscription businesses.  So, what is dunning and how can it help my subscription business to ..read more

A large number of companies across the globe are struggling under the high levels of inflation and economic uncertainty. Although now might not sound like the perfect time to adjust your business model or introduce a new offering, the subscription model is beginning to gain attention for its unique characteristics that offer a level of business protection throughout periods of uncertainty.   A number of studies have indicated that customers often opt to continue making small payments for luxuries even in times of financial hardship. Many subscription companies are centred around sma ..read more

Ta da! Billforward have just introduced its most affordable, flexible and accommodating pricing yet. Our new pricing tiers have been carefully structured to help your business grow, no matter what stage of growth you're currently at. We know that it can be a challenge to get your subscription business off the ground, which is why we are now offering a free service for low turnover companies, with costs only beginning to increase when your business begins to require greater revenue processing and other additional services, such as integrations. Already peaked your interest?  You can head ..read more

Throughout the pandemic there was a huge rise in the success and popularity of subscription products, mainly due to their benefits of convenience and online availability. However, we know that convenience isn't all that customers look for, and a common reason why businesses may lose customers is as a result of the customers needs changing. By giving your customers the control over their own subscriptions so that they can pause, restart, upgrade and downgrade their subscriptions easily online your business can ensure that customers needs are met, even as they change over time ..read more

Creating an effective, straightforward and successful pricing strategy is key for your subscription business. At Billforward we know that every subscription offering is different and a one-size-fits-all approach to pricing won’t cut it, which is why we cater to a number of strategies including tiered, volume and usage-based pricing. No matter what pricing strategy your subscription business decides to implement, there are a number of truths that hold true: every customer wants to feel valued, get a good deal, and understand exactly what they're paying for ..read more