Melissa Hill Dees is an innovator. She is committed to the Salesforce community, no more so than the non-profit community — she shares her warmth and energy with everyone that’s fortunate enough to cross her path. And we’re lucky enough to have her share with us on DevOps Diaries! In this episode Jack and Melissa jump into the world of Salesforce non-profit. They discuss the ways that non-profit organizations can be as successful as the best corporations — by investing in the people that work for them, the technologies that can accelerate their success, great user experiences, and freeing up ..read more

Joy Shutters-Helbing is a Senior Manager at CapTech Consulting. She is also a wonderful mom! In this episode Jack and Joy consider where life and work intersect and how the skills we develop in our personal lives are applied to our profession. If you like analogies then this is the episode for you. Hot Wheels, Lego, cars, rocket ships, and flying carrots all have their place here! Filled with laughter from the start, Jack and Joy discuss the bigger picture. Nothing is off limits. Joy speaks to her experience with the Salesforce platform and how that’s tied back to what she’s learnt as a pare ..read more

Jeremy Foster is a software engineer by trade, and now Manager of Salesforce Development at Pilot Company. Jeremy and his team have been on a DevOps transformation for 5 years, and he’s joined Jack on DevOps Diaries to tell us about the journey. Jeremy articulately weaves through his own personal journey, and that of his team. Jeremy’s motto is “always be learning”, whoever you are, and that shines through in this episode. Jack and Jeremy discuss the transition from change sets, adopting bespoke DevOps tooling to help streamline their process. From there, he tells the tale of adopting versio ..read more

Rob Cowell is a DevOps advocate, Salesforce architect, and published author. Rob’s Salesforce career has spanned 13 years. He’s recently shared his knowledge and dedicated expertise in DevOps with the world via his new book, Salesforce DevOps for Architects. In this episode Rob shares with Jack his experience and background as a Salesforce developer and architect that has shaped his career. Rob’s deep understanding of development best practices and agile methodology encompasses this conversation, as he shares what it means to be an architect on the Salesforce platform, and how anyone can get ..read more

Eric Dreshfield is a veteran of the Salesforce sphere. Spanning 15 years, Eric has held a number of roles across organizations that have shaped him into one of the most thoughtful, engaging personalities that we find when out-and-about in the Salesforce ecosystem. The work that he does has transcended the community, and he is credited with founding the first “Dreamin’” Salesforce event.  In this episode, Eric talks to Jack about the origins of Salesforce community conferences, and why they’re so important for the ecosystem as a whole, as well as for every single individual, regardless of ..read more

Luke is a global Customer Success leader and current VP Customer Success at Gearset. Luke started his career as a Salesforce Admin and has become obsessed with providing amazing experiences for customers through education, strategy, and technology. He has held roles with major SaaS companies and has played a pivotal role in scaling start-up businesses and guiding strategy post-acquisition. In this episode Jack and Luke discuss what customer success teams need to be successful, and in turn make customers successful. This episode is a deep dive and a great resource for understanding why compani ..read more

Laurel Jones is a Senior Product Manager at Amazon. Working for the Amazon Air team, Laurel is blazing trails for women in a male-dominated field. Laurel operates in the heart of the technology that is critical to Amazon’s success. Tune in to find out how Laurel is pioneering women in technology initiatives, and the pillars for their success! In this episode Laurel chats to Jack about her experience as a Gearset DevOps Leader. Laurel shares how she has developed Salesforce skills from scratch, how she’s flourished in her career with a DevOps mindset, and how that’s allowed her to bring succes ..read more

Laurel Jones is a Senior Product Manager at Amazon. Working for the Amazon Air team, Laurel is blazing trails for women in a male-dominated field. Laurel operates in the heart of the technology that is critical to Amazon’s success. Tune in to find out how Laurel is pioneering women in technology initiatives, and the pillars for their success! In this episode Laurel chats to Jack about her experience as a Gearset DevOps Leader. Laurel shares how she has developed Salesforce skills from scratch, how she’s flourished in her career with a DevOps mindset, and how that’s allowed her to bring succes ..read more

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