Open Access BPO CEO Leads Easter Community Initiative
Open Access BPO Blog
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1w ago
Open Access BPO CEO Benjamin Davidowitz (right) shares a moment with some of the volunteers as they provide hot meals to attendees of the Easter community initiative Open Access BPO CEO Benjamin Davidowitz spearheaded an Easter community initiative on March 31, 2024, bringing smiles and nutritious meals to the Poblacion neighborhood in Makati City, Philippines ..read more
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How Open Access BPO Helps Brands Mitigate Outsourcing Risks
Open Access BPO Blog
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1M ago
Brands embrace outsourcing as a potent business strategy that offers a blend of efficiency and innovation that redefines their consumer relationships and drives their operational success Companies have come to rely on call centers for services such as frontline customer care and technical support, as well as a host of both back office and knowledge ..read more
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Why Creativity Is Important in the Call Center
Open Access BPO Blog
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1M ago
Every successful call center has a team that goes beyond the scripted responses and conventional methodologies. This is one area where creativity manifests itself. Call center creativity, in its truest form, refers to the ability to think outside the predefined parameters, offering unique solutions and strategies to cater to customer needs. The call center industry ..read more
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Open Access BPO Turns the Heat Up with 2024’s Kickoff Party
Open Access BPO Blog
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2M ago
Open Access BPO didn’t seem to mind the cool weekend winds as employees donned their best summer outfits in Endless Summer: The Open Access BPO Kick-Off Party 2024. Held last Saturday, February 3, the multilingual call center celebrated 2023 with gratitude for everyone’s hard work and embraced 2024 as a year of abundant growth opportunities ..read more
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WEEKEND LINK ROUNDUP | Outsourcing Fuels Growth and Competitive Edge for Startups
Open Access BPO Blog
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3M ago
8 Signs That Your Startup Company is Ready to Go International Going global can unlock a world of possibilities, including increased market reach, access to new customer segments, and enhanced competitiveness. Let’s explore the signs that indicate your startup is ready to go global. Is Outsourcing Advisable for Startups? The decision to embrace outsourcing is ..read more
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2024 Customer Experience Trends Your Brand Must Consider
Open Access BPO Blog
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4M ago
Brands need to stay ahead of the curve to stand out from the competition. And one crucial aspect that demands your attention is customer experience. As we step into 2024, businesses gear up for significant shifts in how they interact with customers. Customer experience (CX) continues to evolve, influenced by tech advancements and the ever-changing ..read more
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Last-Minute CX Checklist for Ecommerce Brands This Holiday Season
Open Access BPO Blog
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4M ago
The holiday shopping season is upon us! It’s a season ecommerce brands must gear up for all the online shopping and customer engagements that go with it. In this season of shopping sprees, brands make sure to refine their customer experience (CX) strategies to meet the changing needs of their online consumers. Sometimes, they work ..read more
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Open Access BPO Davao Expands to Second Location
Open Access BPO Blog
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6M ago
DAVAO CITY, Philippines, October 2023 – Open Access BPO, multinational provider of outsourcing business solutions, has unveiled its second office in Davao City, Philippines. “The launch of our second Davao campus is a response to the growing needs of our partners and to bolster our expanding workforce,” stated company CEO Benjamin Davidowitz. “We hope to ..read more
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Open Access BPO’s Leaders Undergo Six Sigma Training
Open Access BPO Blog
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6M ago
MAKATI CITY, Philippines, October 2023 — In a strategic move aimed at enhancing both skills and operational efficiency, Open Access BPO, a prominent multinational call center, proudly reports the successful culmination of its leadership team’s Lean Six Sigma: White Belt training. “Open Access BPO wanted employees to apply the Lean Six Sigma principles of process ..read more
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Think Before You Click: Open Access BPO Launches Cybersecurity Awareness Month Initiative
Open Access BPO Blog
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7M ago
To mark Cybersecurity Awareness Month, Open Access BPO’s Information Security & Compliance team launched a month-long information campaign. Cybersecurity Awareness Month is an annual reminder for all to secure our data by remaining vigilant against digital threats. The company’s Information Security & Compliance team believes that staying vigilant means recognizing and addressing top cybersecurity threats ..read more
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