Through June 2023, nearly 600 U.S.-listed companies reported material weaknesses related to personnel predominantly in accounting – an alarming 40.6% increase over 2019, according to a Wall Street Journal (WSJ) report1. The financial sector faces numerous challenges: a talent shortage, rising labor costs, and the need for digital transformation. Many firms are turning to outsourcing as a strategic solution in this environment. The War for Talent Is Real The financial sector is experiencing challenges in attracting and retaining skilled personnel. Open Finance & Accounting (F&A) posi ..read more

Premier BPO is honored to be named a Great Employer and High-Growth Champion at the Sprout Solutions Employer Excellence Awards 2023. This award recognizes our exceptional growth and commitment to employee well-being. Happy and engaged employees are the foundation of any successful business. That’s why we invest heavily in creating a positive work environment that fosters growth and development while ensuring a healthy work-life balance. Ali Din, CEO of Premier BPO, stated, ”Winning the Sprout Award as a High Growth Champion embodies our aspirations of being a seamless global resource for o ..read more

The January U.S. employment report[1] was surprising to many experts: robust hiring continued in many sectors, especially with strength in healthcare and professional services. While many companies were expecting to see easing labor demands, the talent search landscape clearly remains fiercely competitive. Businesses find themselves at a pivotal crossroads, seeking innovative solutions to thrive amid on-going talent scarcity. A recent report[2] from the professional services consulting firm RSM U.S. underscores a profound shift in workforce dynamics. A nearly unanimous 97% of middl ..read more

About the Webinar Addressing the critical need for exceptional customer service in today’s market, this webinar tackles the alarming reality that less than 50% of customers believe they receive good service. This disconnect poses a significant threat to brand loyalty and ultimately, your bottom line. Notes: For Full Video Click On Register Button Popup with Iframe Form Register Now Close The post dummy Test appeared first on Premier BPO ..read more

About the Webinar Addressing the critical need for exceptional customer service in today’s market, this webinar tackles the alarming reality that less than 50% of customers believe they receive good service. This disconnect poses a significant threat to brand loyalty and ultimately, your bottom line. Speakers and Insight Join industry leaders Talha Kamran, Head of Tech Practice at Premier BPO, and Galina Ryzhenko, VP of Product at Mavenoid, as they explore the transformative potential of AI in customer service. This session will equip you with the knowledge and insights to: Quantify the imp ..read more

Premier BPO is honored to be named a Great Employer and High-Growth Champion at the Sprout Solutions Employer Excellence Awards 2023. This award recognizes our exceptional growth and commitment to employee well-being. Happy and engaged employees are the foundation of any successful business. That’s why we invest heavily in creating a positive work environment that fosters growth and development while ensuring a healthy work-life balance. Ali Din, CEO of Premier BPO, stated, ”Winning the Sprout Award as a High Growth Champion embodies our aspirations of being a seamless global resource for o ..read more

The January U.S. employment report[1] was surprising to many experts: robust hiring continued in many sectors, especially with strength in healthcare and professional services. While many companies were expecting to see easing labor demands, the talent search landscape clearly remains fiercely competitive. Businesses find themselves at a pivotal crossroads, seeking innovative solutions to thrive amid on-going talent scarcity. A recent report[2] from the professional services consulting firm RSM U.S. underscores a profound shift in workforce dynamics. A nearly unanimous 97% of middl ..read more

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In the fast-paced world of customer service and contact centers, staying ahead of the curve is essential for success. Explore the cutting-edge technology, and applications of automation and AI, and gain expert insights at the ICMI Contact Center Expo 2023; the most customized Contact Center Event set to take place from October 16th to 19th in Orlando, Florida. As the anticipation builds for this exciting event, Premier BPO is thrilled to be part of and exhibiting at the expo. To get you ready for the event, we’ve curated key trends, insights, expertise, and things to look forward to. Top 10 ..read more

Event Information: – Event Name: ICMI Contact Center Expo – Date: October 16th – 19th, 2023 – Location: Orlando, FL, Loews Royal Pacific Resort Join Premier BPO – Your Trusted Outsourcing Partner: At ICMI Contact Center Expo, you’ll have the chance to meet our team of outsourcing specialists. With years of experience in the field, we’re here to share insights on improving your contact center’s performance. Discover how Premier BPO can support your contact center’s capabilities and enhance your customer service efforts. Discover Our Outsourcing Expertise: At ICMI Contact Center Expo, our team ..read more