Offshoring is transforming the accounting industry, as highlighted in Edmund Tadros’ recent Australian Financial Review article, “Accountants Ramp Up Offshoring to Bring Down Costs.” Here’s your quick 5-minute read of the key points.  Offshoring Gains Momentum in Accounting  Up to one-third of staff at some of Australia’s top accounting firms are now based offshore, according […] The post Accountants Ramp Up Offshoring to Cut Costs  appeared first on Acquire BPO ..read more

The post Kathryn Marshall: Finalist for ISG Women in Digital Awards 2024 appeared first on Acquire BPO ..read more

70% of consumers would consider a different brand after one bad AI customer service experience, according to a new survey from Acquire BPO Purpose of the Study From the popula­rization of AI chatbots in the early 2000s to today’s conversational AI that is strikingly human, AI adoption in customer service continues to grow, sparking strong […] The post One Bad AI Experience Could Drive Customers Away, Acquire BPO Study Warns appeared first on Acquire BPO ..read more

The post One Bad AI Experience Could Drive Customers Away, Acquire BPO Study Warns appeared first on Acquire BPO ..read more

Pasig City, PH – The HR Business Partner team organised a Poster Making Contest on 12 July 2024, allowing some of the A-Team members to showcase their artistry and imagination.  This exciting event centred on the theme of highlighting Acquire as a company that fosters diversity, equity, inclusion, and belonging, and its readiness to embrace […] The post A-Team Showcase Artistry in Poster Making Contest Organised by HRBP Team  appeared first on Acquire BPO ..read more

Manila, PH – Lianne Collantes, Acquire BPO’s Risk Management & Compliance Director, along with her dedicated team members, recently attended the prestigious PhilSec conference held on July 2-3, 2024. This prominent event brought together some of the brightest minds in cybersecurity, providing an unparalleled platform for knowledge exchange and networking.  During the two-day conference, Lianne […] The post Acquire BPO Risk Management & Compliance Team Attends PhilSec 2024  appeared first on Acquire BPO ..read more

Pasig City, PH – The Acquire BPO Learning and Development Team organised the Leaders Summit 2024 on 4 July 2024. The event featured esteemed guest speakers Francis Kong and Earl Estrera and included Team Leaders, Operations Managers, Senior Operations Managers, and Directors.  Dana Andel, Acquire BPO’s Country Manager for the Philippines, delivered the opening remarks, setting a positive tone for the day. Michelle Loveland, VP for Operations – Night Shift, shared an inspiring anecdote that resonated deeply with the participants. Attendees gained valuable insights into leadership, communi ..read more

Acquire BPO had the distinct pleasure of hosting members of the Young Presidents Organization (YPO) at our headquarters in the Philippines last March 22, 2024. This visit marked an exciting opportunity for us to showcase our operations, culture, and the innovative work we do. The YPO members were warmly welcomed by our team, setting a positive and engaging tone for the visit. The welcome began with an entertaining folk dance performance by the Sindaw Philippines Performing Arts Guild. The vibrant and lively dance not only provided a taste of Filipino culture but also highlighted the importanc ..read more

Pasig City, PH — Just a week after the vibrant celebration of Pride March in Quezon City, Acquire BPO, in partnership with The Tagline Group and Red Button, proudly participated in the Pasig Pride March on 30 June 2024.  Acquire BPO joined allies and members of the LGBTQIA+ community in Pasig, starting from Arcovia City and proceeding to the Pasig City Hall Complex. Spectators displayed colourful support and enthusiasm throughout the event.  The atmosphere was electric with participants showcasing their solidarity through vibrant costumes, banners, and performances. The streets were ..read more

Acquire BPO has been ranked 72nd on Outsource Accelerator’s OA500 2024 index, achieving a total footprint and quality assurance (QA) score of 261.25.    This recognition by Outsource Accelerator is significant, as it catalogs, analyzes, and compares over 2,800 known outsourcing firms globally. The comprehensive analysis provides a detailed overview of the industry, following 18 months of rigorous development to establish the Index methodology. This methodology offers an efficient way to track companies’ progress, conduct cross-company comparisons, and establish a reliable ranki ..read more