CX Insights - Trend Watch - Automotive Industry (ICYMI March 2024) ICYMI – As we welcome spring once again, EV headlines are already blooming in the media. These past few weeks we’ve received confirmation on how EVs are successfully (or not) breaking through in various markets across 31 countries and are well on their way to meeting electrification “nirvana ..read more

CX Insights - Trend Watch - Automotive Industry (ICYMI February 2024) ICYMI - Welcome to this month’s edition of our trending topics update! February started with Super Bowl LVIII – personally, I would’ve rather seen the Lions reach the biggest stage in football and keep the Michigan winning streak going – and it was an exciting game. The car industry was represented during the commercials (albeit a bit less than other years) in the almost as important viewing experience (for some most important) – Super Bowl advertising. From DeLorean stretch limos to Kia EVs and more, relive 2024’s auto ads ..read more

CX Insights - Trend Watch - Automotive Industry (ICYMI January 2024) ICYMI - Just like that, we ‘re already in the second month of the year. As mentioned in our blog last month, I anticipated interesting automotive news out of the CES convention in Las Vegas. I was not disappointed: their focus on software and technology in present and future car design could not be ignored. While great summaries were present in all the presentations at CES this year, I particularly like these highlights (and hope you do, too):   ..read more

CX Insights - Trend Watch - Automotive Industry (ICYMI December 2023) ICYMI - Happy New Year! As always, January brings us impending news from the Consumer Electronics Show in Las Vegas as well as interesting automobile technology news. We’ll cover all of these in retrospective next month, but first: a final look at December 2023.     Even with recent uncertainties behind how fast EV demand will catch on in the US,  the global nature of these vehicles continue to drive advances in the field – as we’ll read below ..read more

CX Insights - Trend Watch - Automotive Industry (ICYMI November 2023) ICYMI - Here we are at year’s end! I’m wishing you all happy holidays and looking forward to even better news in 2024 in all the key trends you’ve come to know in my blog! It turns out November came in light regarding quantity of newsworthy headlines (outside of UAW strike voting), butthree topics did come up that deserve our call out. Let’ssee what’s happening ..read more

CX Insights - Trend Watch - Automotive Industry (ICYMI October 2023) ICYMI - Welcome, November! While the strikes that dominated auto headlines are nearing a conclusion, we watched how the industry continued its focus on the “softwaretization” (aka enabling new service offerings) of automobiles. We’re also reporting on other customer-focus improvements, like agreements of charging standards. Let’s dive in ..read more

 A collection of curated stories from client industries, CX and global trends that grab our attention.  ICYMI - As in our previous health blogpost, we have been monitoring healthcare vendors' headlines and identified what trends shaped up during the third quarter. The healthcare industry is undergoing a rapid transformation as new technologies and business models continue to evolve and improving members/patients' experiences continue to be the catalyst for many of these changes. Here are three trends that are shaping the future of healthcare and how some of the leading players are ..read more

CX Insights - Trend Watch - Automotive Industry (ICYMI September 2023) ICYMI - We’ve arrived at Q4 and I’ll be honest: As I sat to identify key highlights is select September’s articles, I faced slim pickings as news about the strike dominated the headlines throughout the month. For our purposes, let’s take a look at news outside of the strike and focus on what I saw as the most interesting highlights for September ..read more

CX Insights - Trend Watch - Automotive Industry (ICYMI August 2023) ICYMI - While media attention was diverted to UAW negotiations updates during August, I noticed other worthy trends to highlight in this month’s blog. In the interest of being relevant, I would like to quickly share a good article that summarizes the quadrennial tradition of UAW negotiations combined with key nuances of this year’s activities.  With that said, here are key developments I noticed in this month’s news, where EVs and their ecosystem continue to generate investment and innovation.  ..read more

CX Insights - Trend Watch - Automotive Industry (ICYMI June 2023) ICYMI - I’m not sure where you’re reading this from, but near our headquarters in Saginaw, our surrounding farm fields are starting to show the results of hard work and planning. So too are OEMs worldwide, as the “seeds” of their investments are growing into industry-changing centers for both EVs and future ICE-based vehicles before our very eyes. It’s clear that as the dog days of summer start, the auto industry continues its full-throttle cruise toward the future.  ..read more