Episode 253: In this episode of “Leadership Without Losing Your Soul,” you’re diving into the art of setting healthy boundaries and saying no at work. Imagine you’re in a sticky situation. A colleague wants you on a new project, but you’re swamped. Or maybe your boss is pushing you towards something that doesn’t align with your values ..read more

In March, OODA Network Member John Sullivan shared with the network an overview of current threat vectors and strategic challenges at the border relative to the presence of various international crime syndicates in North America. He also shared his perspective on the primary topic of the monthly meeting - The Exponential Pace of Technological Change ..read more

Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do you activate your modernization plan? I had the opportunity to speak with Mary Daniel, VP of Customer Solutions Center for Aflac, a long-time Avaya customer, at the Gartner Symposium last fall. Mary is a veteran when it comes to customer experience and was most recently named by Constellation Research to the AX100 list , an elite group of executives who are breaking barriers and ..read more

The ability to develop crisp mental models around the problems you want to solve and understanding the why before you start working on the how is an increasingly critical skill, especially in the age of AI. Coding is one of the things AI does best and its capabilities are quickly improving. However, there’s a catch: Code created by an AI can be syntactically and semantically correct but not functionally correct ..read more

Join Alex Sloley, Craig Smith, and Shane Hastie in embracing the Agile Coaching Ethics to elevate your coaching practices. Discover how you can contribute to a future of ethical Agility. The post Navigating the ethical waters of Agile coaching with Alex Sloley first appeared on Agile Alliance ..read more

A new breed of AI assistant has set its sights on the enterprise user in recent months, with Microsoft and other vendors promising huge productivity gains that offset the cost. But Microsoft still has work to do on its value proposition. Its Copilot for Microsoft 365, a high-profile offering among the growing list of AI agents, costs $30 per seat per month, with a 300-seat minimum ..read more

Mainframe processing is often organized into pipelines of batch processes consuming and creating data files. Alessio Ferri and Tom Coggrave show a couple of ways they found to introduce seams into these pipelines , so that processing could be replaced by steps in a replacement platform ..read more

Deploying Google Cloud (GCP) resources via Azure Pipelines used to require service account keys. Today, however, Azure DevOps OIDC tokens can be exchanged to Google credentials using Google Cloud Workload Identity Federation. Google Cloud Workload Identity Federation External workloads can access Google Cloud resources using workload identity federation , without using a service account key ..read more

Alessio Ferri and Tom Coggrave move on to analyzing the internal seams of the application by treating the database as a coarse-grained seam. They describe how they introduced seams into the database readers and writers ..read more

Like other CIOs, Katrina Redmond has been inundated with opportunities to deploy AI that promise to speed business and operations processes, and optimize workflows. “Everyone is running around trying to apply this technology that’s moving so fast, but without business outcomes, there’s no point to it,” says Redmond, CIO at power management systems manufacturer Eaton Corp ..read more