Behind the Screens- Meet Billy Godfrey Billy Godfrey is a long-time member of CIO Solutions, celebrating 10 years with us as of this month! He is the supervisor of one of the Support Department’s Dedicated Client Teams (team Helios, to be exact). These Dedicated Client Teams are just that- dedicated to a specific set of clients so they develop a deep understanding of their unique environments, needs, and preferences when a complex support issue comes up and needs a deeper dive. As Billy says, “making the client happy is what it’s all about!”  Billy has a fascinating personal story. He was ..read more

Fast and Furious: Here Comes The ‘New Teams’ By Josh Farlow, Director of Cloud Services IN THIS ARTICLE:  Foundational Shift for Better Performance Security Developments in This New Model New Compatibility Requirements Immediate Solution: Run New Teams on the Web Long-Term Solutions: Consider This in Your Planning Upgrade to Server OS 2022 Evaluate the Next Wave of Cloud Solutions  You have probably seen the Microsoft banners and pop-ups talking about ‘New Teams’ a lot lately. So much so, that it has become something we click past and forget about. But did you know that Micr ..read more

A vCIO’s Perspective on MFA: Importance and Implementation By Joseph King, vCIO IN THIS ARTICLE:  Resistance to MFA Implementation The Pitfalls of Resistance: A vCIO’s Perspective How to Move Forward with MFA Implementation Conduct a Security Assessment Educate Stakeholders Align with Business Objectives Select the Right MFA Solution Develop a Phased Implementation Plan Provide Training and Support Monitor and Measure Effectiveness Stay Updated and Evolve I work with clients across every imaginable industry on a daily basis as a CIO Solutions vCIO. One thing that is true for every bu ..read more

Migrating from a File Server to OneDrive & SharePoint? Consider This By Josh Farlow, Director of Cloud Services IN THIS ARTICLE:  Features of “Modern Office” The Power of OneDrive and SharePoint Strategic Considerations to Be Aware of Strategies & Tools for a Smooth Transition “Modern Office”: This may be a term you have heard, but it does not describe the updated finishes on your office building. Let’s talk about what Modern Office means and some of the important logistical considerations to keep in mind when it comes when making the leap to Modern Office solutions for File Man ..read more

CIO Solutions Recognized on CRN® 2024 MSP 500 List Santa Barbara, CA, February 13, 2024 — CIO Solutions, Productivity Enhanced, announced today that CRN®, a brand of The Channel Company, has named CIO Solutions to its Managed Service Provider (MSP) 500 list in the MSP Pioneer 250 category for 2024. The MSP 500 list is compiled by CRN annually and serves as a comprehensive guide to identifying and recognizing the top Managed Service Providers (MSPs) in North America. The MSP 500 list aims to showcase and celebrate MSPs that are driving growth and innovation in the industry. These service p ..read more

Behind the Screens- Meet Kevin Meet Kevin, a seasoned Project Engineer out of our San Luis Obispo office with six years of dedicated service at CIO Solutions (time flies!). Born on the island of Honolulu, Hawaii, at the age of 4 Kevin moved to Perris, California. He spent much of his life in the Inland Empire, then after college, he bounced around places as far as Niagara Falls, NY. Eventually, he settled in on the Central Coast to be back with his family. When he’s not working during the week or at one of the paintball fields in Central California on the weekends, he hangs out with his 2 litt ..read more

Behind the Screens- Meet Blake Introducing Blake, one of our tech wizards from our Fresno office. Blake is a local, born and raised right here in California’s Central Valley. Having joined our ranks two years ago (come June), Blake brings an impressive arsenal of skills, including an A.S. in Information Technology and a collection of CompTIA certifications, which he put to use previously during his time as an Apple Pro Repair Agent at Geek Squad. Now he uses that knowledge as a Rapid Response Technician on our RRT Artemis team. When users call or email, he jumps into action, tackling problems ..read more

Forming Your IT Dream Team: Building an Effective IT Steering Committee By Sean Gill, Director of Client Strategy IN THIS ARTICLE:  The Role of an IT Steering Committee Examples of roles in an IT Steering Committee Value of Integrating Your IT Provider Steps to Establish an Effective Committee Maximizing the Impact of Your Committee Technology plays a pivotal role in driving companies forward in today’s business landscape. However, for many business owners and decision-makers, navigating the intricacies of IT and getting the right input from the right stakeholders can be challenging.&n ..read more

Supporting Users While Safeguarding Against Social Engineering By Eric Egolf, CEO Cyberattacks have evolved in many ways, and one major concern on the rise is the surge in social engineering threats targeting support teams. The MGM hacks made headlines recently for this when a straightforward call to the help desk resulted in a major security breach. It was a wake-up call to the IT industry at large.  In this case, a hacker manipulated the help desk into changing a user’s phone number. The attacker then had control over not only the user’s credentials but also the power to approve MFA re ..read more

Modern business operations rely significantly on seamless remote team operations. It is more important than ever for businesses to have access to secure, seamless, and flexible solutions that support hybrid and remote workforces. For Central and Southern California businesses seeking optimal efficiency, enhanced security, and streamlined operations, a game-changing solution exists Advanced remote desktop (RDP) hosting by CIO Solutions, AKA: The CIO Private Cloud. Powered by Citrix technology, this advanced RDP solution transcends traditional remote desktop functionalities, revolutionizing how ..read more