Managing patient payments is a critical aspect of financial stability for provider organizations. As the prevalence of high-deductible health plans continues to rise, combined with mounting labor shortages, healthcare practices face a growing challenge in collecting patient payments efficiently. This shift underscores the urgency for healthcare providers to proactively optimize their patient payment processes. In this article, we will delve into the challenges faced by healthcare practices, explore the benefits of digital payment systems, and showcase how AccessOne provides a best-in-class sol ..read more

In today’s healthcare system, the role of payment automation in streamlining operations, enhancing patient access, and optimizing provider revenue is more crucial than ever. The impact of automation on healthcare revolves around enhancing efficiency, improving patient experiences, and streamlining financial transactions. By exploring the benefits, innovations, and patient-centered solutions in payment automation, we aim to provide an insightful perspective on the transformative potential of these technologies. Join us as we explore the healthcare payments space and envision the future of effic ..read more

The need for innovative patient payment solutions has never been more crucial than it is today. This blog post discusses the industry’s demand for equitable and transparent payment options, emphasizing the evolution towards patient-centered financial terms. By exploring the impact of these solutions on healthcare access and affordability, we aim to highlight the pivotal role of patient payment solutions in shaping a more patient-centric healthcare experience. The Evolution of Patient-Centric Payment Solutions The evolution towards patient-centric financial terms represents a fundamental shift ..read more

Many healthcare providers today struggle with inefficiencies in revenue cycle management, which profoundly affects both their financial health and the quality of patient care provided. This blog post explores the importance revenue cycle optimization for providers, looking into the transformative role of digital innovations, patient financing’s impact on equal access to healthcare, and efficiency strategies for streamlining billing and collections. Additionally, we address the regulatory and compliance challenges that affect revenue cycle optimization for healthcare providers. The Impact of Di ..read more

Financial conversations tend to get thorny. Even more so when they concern delicate matters such as healthcare. Patients have many questions, such as what their insurance covers, who is responsible for costs, what options they have for paying—even how to pay.  As a provider, you hold the answers patients need. In any case, you must provide them if you want to offer a world-class patient experience. Those answers should come across in clear, consistent patient communications.  At the end of the day, the better you communicate with patients, the more they’ll trust you. And that’s the k ..read more

Financial worries are common among Americans, with medical expenses usually at the top of the list.  Even when cost estimates have the best intentions, they can be wildly inaccurate, leaving patients with a lack of certainty and confidence about how they will pay for necessary medical care. With high deductible plans becoming the norm, more than ever providers must offer patients guidance regarding their payment responsibility, together with options for making those payments.  When you help patients accurately anticipate and prepare for out-of-pocket medical expenses, you eliminate a ..read more

With the rising cost of medical care, more patients are relying on longer-term financing options to pay off medical bill balances. Outstanding medical bills affect one in five Americans and $88 billion of medical debt is in collections. Despite this, hospitals and health systems are still struggling financially in the post-Covid environment, with tight operating margins and depressed financial results. The Consumer Financial Protection Bureau (CFPB) reported that medical bills accounted for 15% of the consumer complaints it received in 2023. Under these macro conditions, the CFPB, the U.S. Dep ..read more

It’s no secret that people across the U.S. are struggling with the rising cost of medical care. Families and individuals face high deductibles, rising inflation, and soaring prescription drug costs. The cost of medical care is concerning–only one in three consumers are able to pay their medical bills in full immediately. People simply cannot afford to pay their bill on time, and many choose to avoid care altogether.  This is just one alarming statistic from AccessOne’s recent consumer survey, and it paints a hard truth: payment remains a barrier to healthcare access. The sentiments uncove ..read more

The year 2023 was marked by regulatory changes, technological leaps, and continuing economic challenges for the healthcare industry. Amid these transitions, it can be difficult to remember that the main priority for industry stakeholders is providing excellent care, and that improving the patient experience is part of that care.  As the healthcare sector works to adapt, our mission at AccessOne remains committed to expanding accessibility and affordability.  And as we look to improve the healthcare industry, we need to keep up with what’s going on, work through our present challenges ..read more

In the world of healthcare financing, the patient should always come first.  At AccessOne, this belief is not just a mantra: it’s a guiding principle. We are committed to making healthcare affordable and accessible for everyone while ensuring patients have the best possible experience. And, with the rising complexities and challenges in healthcare affordability, it’s become increasingly crucial to understand the pivotal role of patient advocacy. As such, for the first installment of our executive interview series, we spoke with Lisa Smith, AccessOne’s Senior Vice President of Patient Expe ..read more