I talk about customer's deeply held beliefs.  And how that is the most important thing to address.  It isn't about you, it is about their needs, and figuring out those needs.  If you want to influence any buying behavior, you need to change a prospect's belief window.  Change what someone thinks, you change what they do.  Ignore the prospects needs, you are not closing anything.  This is the main concept of the Reality Model by Hyrum Smith, he founded Franklin Covey, and his idea was that each of us has a Belief Window through which we observe the world around us ..read more

About 2,500 years ago, Chinese military strategist Sun Tzu wrote “The Art of War.” In it, he said, “Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.” Tactics and strategy are not at odds with one another—they’re on the same team. (And they have been for many centuries!) Here’s how we define the tactical vs. the strategic: Strategy defines your long-term goals and how you’re planning to achieve them. In other words, your strategy gives you the path you need toward achieving your organization’s mission. Tactics are much more concrete ..read more

Customer service tips for management and operations leaders Provide first-class training Set your standards high Have a clear escalation pathway Create a culture of excellence Use tools that boost speed and efficiency Be Smarter about automation Measure and analyze customer feedback Use closed-loop feedback Listen, understand and take action = What is Up? What Is So? LETS GO! --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app ..read more

how to become a great customer Service Pro.  - Why customer service is important? Why customer service is your job too? Why customer service language is used? Why customer service matters? Why customer service is so important to an organizaiton? Be willing to learn Admit Mistakes Be Solution Focused Communicate Clearly Be Human Know Your Products And Services Improve Your Technical Skills Use Positive Language Learn and Empathize with your Customers Active Listening are customer   service jobs good   are customer service jobs hard   are customer service c ..read more

What does it mean to be a professional in sales?   In this episode I will give you 10 pieces of advice that will help you stay consistently at the top of  your sales game, skills that will stay will you your entire career. Manage Your Time Effectively   Leverage the Right Technology Never Stop Prospecting Perfect Your Objection Handling Use Empathy to Connect Focus on Quality Instead of Quantity Stay Consistent and Have Integrity Use a Repeatable Sales Process You Can Measure Seek Out Referrals Plus the Stack of Stuff and the Rombus of failure. --- This episode is sponsor ..read more

When we last left our hero he was working building a list of 5 Great tips for Beginner Salespeople.  Enjoy the rundown. 1. Know Everything About Your Product 2. Understand the Prospect’s Pain Points 3. Know Your Customer in Advance 4. Always Follow Up 5. Use Rejection as an Opportunity 5.1  Build Your Light Saber 5.2 What is a Prospect Really Thinking 5.3 Superstar of the Month --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app ..read more

Stay tuned for the top 7 things that help improve Sales Productivity and (c) Pattent Pending "Stack - o - Stuff" Zillow lays off 2000 and writes down 350 million PDP's The unsurprising why people are quitting and changing jobs.... Um your management team probably just sucks...  For all the Rush Fans, of which I am one... This episode is dedicated to the greatest drummer ever because it is Episode 21-12  We’ve taken care of everything The words you read The songs you sing.    ---------------------------------- --- This episode is sponsored by · Anchor: The easiest way to m ..read more

We made it to episode 11!!!! More Tips on Retention.   What is the upcoming EV market going to do to labor markets?  How about 3 Things to consider when managing customer surveys.   Why Customer Satisfaction Sucks and Loyalty is EVERYTING! --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app ..read more

When we last left our hero Pierre was trying to decide whether to stay with his current Satellite provide.   Will he stay or will he go?   What will XM Radio say, will he get a discount?  Or will he just scrap it all and just go back to his old 8 track tapes.    Tune in and you will find out.   Ok... Here we are # 10.   I said if I got to 10 episodes then I would make it a real deal.  So here we are good to go ready to launch.  In this episode.... 1) The last 3.4 best tips on improving customer retention, Will Pierre  2) Th ..read more

Next 3.5 Ideas to curb customer churn, and create retention opportunities. Use the Mom Test Underpromise and overdeliver Establish real relationships with your customers Be consistent with your communication Put your customers front and center Salespeople make good money and get to help customers solve problems. So why doesn’t anybody want to do the job? Demand for sales roles has shot up as companies emerging from the pandemic switch to growth mode, but recruiters say they struggle to convince people to make sales a career. What is CRM Willians Astudillo is my hero  --- This episode i ..read more