Revenue management should be of concern to hoteliers in the present time. Revenue Management is the process of dynamically pricing and selling a limited quantity of goods or services, such as the rooms of a hotel or the seats of a flight in order to maximize profit. The only sure thing for the current year but also for the next ones that will follow, is that the entrepreneurs who are active in the tourism sector, must constantly find new solutions that will contribute to the smooth operation of their hotels, as the pandemic has brought new changes and new data. This issue should be in the spot ..read more

A channel manager is a technology solution to a problem that plagues many hoteliers in today’s predominantly online marketplace. It is a simple calendar with prices, availability and restrictions that automatically informs OTAs (Booking, Expedia, Airbnb). It helps you stay in sync with all the major local authorities in the hosting market and distribute your inventory easily and globally. A channel manager is a tool that will allow you to sell all your rooms on all your connected booking sites at the same time. It will automatically update your availability in real-time on all sites ..read more

Developing a digital plan, especially for small hotels with a low budget and limited internet presence, can sometimes be difficult and perhaps a little frustrating. Below, we list 3 tips for beginners, in order to prepare a proper plan: 1. Research your competition As a local business, it is important to know what your competition is, what it offers, at what price and quality and what services it offers. Start your search from Google, which is the No1 search engine. See if your competitors have a website, if they have ads in local online guides, if they have tributes or articles on third party ..read more

A complaint from a customer who visits your hotel can destroy the overall image of the hotel.  It is necessary to handle it properly when a complaint comes to the table. The more proper handling is done for complaints the better becomes the image that you try to show to the customers of your hotel. Every complaint is different but the steps for dealing with it can be the same. A complaint handling procedure ensures complaints are dealt with the same way every time. Complaint policy is an essential procedure to show to the staff of the hotel step by step how to deal with complaints. Some i ..read more

Hailing from the French comte des cierges, which means “keeper of the candles”, the concierge of the old school helped the medieval upper class as they traveled from castle to castle in Europe. A concierge manager is responsible for providing local information and helping guests organize any activities they wish to do during their stay at the hotel. Sometimes the concierge manager creates a detailed itinerary for a visitor, while other times it simply answers questions or points visitors in the right direction. A good hotel concierge has impressive potential and can help you with almost any tr ..read more

Hostels have become very popular nowadays due to their inexpensive offer and also due to comfort that allows each guest to have an amazing trip at a low cost. Although it cannot be compared with the comfort of a hotel or an apartment, it serves the basic needs of the customers. Meaning that it provides the general necessities that someone might need during his stay in another city or country. Regarding the Greek Market, at this particular time in the hostel industry, we have 200 Hostels in 53 locations, 30 of which are located in the center of the capital. The first Hostel that has ever opened ..read more

Hostels have become very popular nowadays due to their inexpensive offer and also due to comfort that allows each guest to have an amazing trip at a low cost. Although it cannot be compared with the comfort of a hotel or an apartment, it serves the basic needs of the customers. Meaning that it provides the general necessities that someone might need during his stay in another city or country. Regarding the Greek Market, at this particular time in the hostel industry, we have 200 Hostels in 53 locations, 30 of which are located in the center of the capital. The first Hostel that has ever opened ..read more

It is not always that customers are satisfied with the services that each hotel gives before and during their stays. Sometimes the Front Desk employees lack experience, work at a different pace than expected, and even misinterpret the needs of the guests. For the hotelier, it is not always an easy job to train their Front Desk assistants. However, there are some tips that we can prove you wrong for that matter. Those tips can eliminate the fear of failure in the assistance of guests and the provision of an experience that they will honestly appreciate. Hopefully, they would want to come again ..read more

Most travelers say amenities are a top priority for a great trip. This is even more important now, as guests search for longer stays and travel is less about tourism and more about living, working, and connecting away from home. 1. Wi-Fi The first must-have in a hotel room is Wi-Fi. The hotel should provide free and fast internet access for all its customers, whether they are on a business trip or leisure trip. WiFi should be fast and able to respond perfectly. 2. Smart Room & Smart Technology   With Smart Technology we refer to all the technologies that can be connected to an ap ..read more

Hailing from the French comte des cierges, which means “keeper of the candles”, the concierge of the old school helped the medieval upper class as they traveled from castle to castle in Europe. A concierge manager is responsible for providing local information and helping guests organize any activities they wish to do during their stay at the hotel. Sometimes the concierge manager creates a detailed itinerary for a visitor, while other times it simply answers questions or points visitors in the right direction. A good hotel concierge has impressive potential and can help you with almost any tr ..read more