The Patient Experience Podcast
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A podcast about all things patient experience. Discussions with front-line medical workers and communications experts that delve into best practices in connection, compassion, and empathy. Patient experience is the only 100% frequency event that occurs in medicine! Listen in and join the conversation.
The Patient Experience Podcast
4M ago
You are in for a treat! I sit down with life-long friend Corey Fernandez -- an executive coach and communications expert from Humanergy. Corey has truly turned a personal passion and incredible skill into a profession. He has a gift for connecting, listening, and for making everyone he interacts with feel special. We trace his journey from his time at the University of Michigan to working with the Texas Exes, to working with Fortune 500 companies with Root, Inc. and finally his time in his current role with Humanergy. I have been looking forward to getting an inte ..read more
The Patient Experience Podcast
4M ago
Thanks for tuning in! In this episode we welcome the first nursing perspective to the podcast. Joe and I chat about his path to nursing, de-escalation techniques, his optimism, and the importance of giving everyone a fair shake. And it is so important to listen all the way to the end -- that's where you will learn about something awesome -- the helper's high! I can't wait to hear what you think of the interview ..read more
The Patient Experience Podcast
4M ago
This is a "must listen" episode. In the intro I lay out my vision for season 2 of the podcast. Then we get into an incredible interview with our Peer Recovery Coach Stan Willis. We discuss the journey to Henry Ford and what his secret sauce is for the positive energy that just pours out of him. He gives his inside secrets on how to connect with others, and discusses the impact we can have on patients struggling with drug dependence. It's fantastic. And I am being completely objective ..read more
The Patient Experience Podcast
4M ago
I sit down with Dr. Meghan Liroff. We talk narrative medicine, the importance of empathy, and her sources of gratification and joy in this profession. It is a very candid and enlightening interview, and I hope you take the time to listen. There's a ton of great stuff in here ..read more
The Patient Experience Podcast
4M ago
I sit down with Dr. Martina Caldwell to discuss her passions within emergency medicine, and the many hats she gets to wear. We discuss diversity, equity, and inclusion. We discuss gender and implicit bias. And we have a few laughs along the way. This is an interview not to be missed -- really just full of awesome content. Tune in and check it out ..read more
The Patient Experience Podcast
4M ago
I sit down with friend, officemate, fellow Wolverine, and ultrasound extraordinaire Chris Clark to discuss his perspectives on patient experience. It is not to be missed. Check it out and let me know what you think! Let's continue the conversation.  ..read more
The Patient Experience Podcast
1y ago
You are in for a treat! I sit down with life-long friend Corey Fernandez -- an executive coach and communications expert from Humanergy. Corey has truly turned a personal passion and incredible skill into a profession. He has a gift for connecting, listening, and for making everyone he interacts with feel special. We trace his journey from his time at the University of Michigan to working with the Texas Exes, to working with Fortune 500 companies with Root, Inc. and finally his time in his current role with Humanergy. I have been looking forward to getting an inte ..read more
The Patient Experience Podcast
1y ago
Thanks for tuning in! In this episode we welcome the first nursing perspective to the podcast. Joe and I chat about his path to nursing, de-escalation techniques, his optimism, and the importance of giving everyone a fair shake. And it is so important to listen all the way to the end -- that's where you will learn about something awesome -- the helper's high! I can't wait to hear what you think of the interview ..read more