Liz Presson is the CEO of Pursuit, a digital consultancy based in Brooklyn, NY. On this episode she shares practical tips for how health systems can better build, design, and engage patients in the patient experience initiatives they launch. She also shares how she dealt with burnout in the aftermath of the Covid-19 pandemic ..read more

Liz Presson is the CEO of Pursuit, a digital consultancy based in Brooklyn, NY. On this episode she shares practical tips for how health systems can better build, design, and engage patients in the patient experience initiatives they launch. She also shares how she dealt with burnout in the aftermath of the Covid-19 pandemic ..read more

Yes, as Dr. Joshua Israel, MD says, the patient experience for behavioral healthcare treatment in America is pretty terrible. However, the clinical psychiatrist and senior director of clinical quality at Aledade, says there are specific changes that can be made to drastically improve things for patients in need of care ..read more

Rick Toren, inventor of the Epipen, and board member of Christiana Health System discusses how health systems can overcome labor shortages, practical use cases for AI in healthcare and other issues impacting the patient experience ..read more

The patient experience depends on nurses, which is why recent reports of nursing shortages and burnout are so troubling for US healthcare. Michelle Abeyta, RN, founder of RNNovations stops by the show to discuss what health systems and hospital leadership can do to better engage nurse and combat this epidemic ..read more

Todd Guenzburger, MD, Chief Health Information Officer at Southern Illinois Healthcare, joins the show to discuss a range of digital health topics from why it's important to integrate digital health app prescriptions into the EHR, how taking care of vulnerable populations without good internet access is his mission and passion, and why improving the patient experience depends on taking care of providers too ..read more

Sergio Quiej, an RCM manager and expert based in Texas, joins the show to discuss a major patient navigation project the health system he works for undertook. Using data from emergency room visits, the revenue cycle team ran reports to identify which patients coming through the ER had no primary care physician. But looking at the data, they realized many of the patients spoke a language other than English, so they went the extra mile for these patients to identify PCPs who spoke their native language within a certain geographic radius. This project was a massive undertaking and let to major wi ..read more

David Bjork, Founder of CWH Advisors and the Healthcare Summit at Jackson Hole, joins the show to discuss the big takeaways from the recently held summit, why he has a strict "no assholes" policy for summit guests, and the three big areas he thinks will impact U.S. healthcare in 2023. Those include the continued digital disruption of the patient experience, care delivered in the home, and a more sophisticated use of data to deliver care in the manner that specific populations need.  ..read more

Sliced Health CEO Reed Liggin has a history with rural healthcare in America. He grew up in a small town in Georgia, was a hospital pharmacist, and then started two companies to provide affordable technology to under-resourced community hospitals.   He joins the show to talk about his journey, how rural patients have the same expectations and demands as other areas of the country, why speed to value and high ROI matters when adopting technology, and the difference between surviving and thriving for the 2000 or so independent community hospitals in America.   For more on Sli ..read more

HFMA Board Member Carladenise Edwards, formerly the Chief Strategy Officer at Henry Ford Healthcare, joins the show to discuss the challenges with access to care and payments for patients and health systems. We also dive into what health systems can do in 2023 to better address the challenging macro-environment.    For more episodes, visit: https://accessonepay.com/podcast/  #podcast #healthcare #healthcareleaders #patientexperience #patientsatisfaction #HFMA ..read more