People management can be one of the most difficult and important parts of a job. In this episode, Jesse answers some questions regarding this topic from his experience in MedMan. The first question is regarding payments, and Jesse does an emphasis on pay scales. He also shares three methods he has used for people to get a pay raise. Giving feedback may be a delicate topic, but there is a lot to learn on how to do it. There is not a single personality to “correctly” give feedback. The final question has to do with the drama between co-workers and how to resolve them. Have any questions you woul ..read more

Today’s guest is Zeke Kuch from Swell, a software company that helps clinics and medical centers better communicate and engage with their patients. We brought Zeke over on the show to discuss online review generation and the challenge it presents. Most customers go online and either look for or generate reviews about services. This plays an important role in the decision-making process, and businesses nowadays live and die with online reviews. If leaving a review isn’t convenient or automated, customers probably won’t leave them. There are ways to ask for reviews, and the easier to do for the ..read more

Welcome back to the second episode with Jamie Mustard. In this episode, Jamie shares her experience as a process simplifier. In her previous job, she tells us how she helped the team be more efficient by getting more knowledge of the software system they worked with. Jamie then dives into her role at MedMan and how she’s adjusting to it. We close this episode with what Jamie would love to do when she has 20 minutes free or takes a two-week vacation! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com.  ..read more

Welcome to the second episode with Scott Tucker! This time, Scott joins us to chat about a topic that most employers may not be keen to talk about: asking for a raise. Having the market values in mind is always important, even though during the pandemic they have been changing constantly. Scott always rechecks them every few months to see that every employee is having a good number on their paychecks. As a manager, always be open to listening to your employee’s reasons to get a raise; their explanations can show you things you might be missing out on. Employees need to understand how much it c ..read more

Hello and happy 2022!  The Medical Management Podcast is truly happy to be back with much more information to help you level up your practice. In this two-part special we feature our friend Scott Tucker. In this first episode, we tackle a controversial topic: the No Surprises Billing Act of 2022. Even though this act applies in its majority to hospital settings, there is a part that applies for outpatient medical clinics and practices. Good faith estimates and disclaimers must be shown to patients. Hospitals and practices are not involved when a patient disputes a bill, that must be done ..read more

Welcome to the top 21 of 2021 tips, tools, and techniques episode! We are joined by our dear friend Lauren Harris, who went on her own as a healthcare consultant after more than 20 years in healthcare management. Taking care of yourself is a whole-rounded task, this means it involves your physical and mental health, and also your workplace health. They chat about 4 categories: wellness, leadership development, community, and productivity. From wellness to sleep, to the physical environment you work in, to productivity apps and habits, they are all here to help you!  Tune in and see if you ..read more

Welcome back to this two-part special with Molly Ramsay!  Staffing and employee retention have been nothing less than a greek conquest for the last couple of years. Even before the pandemic hit, healthcare workers were feeling burnt out. Since early 2020, when Covid wreaked havoc worldwide, a lot of people have been jumping ship due to being in a constant state of burnout. Compensation is one big flag to touch upon in this discussion, but it isn’t the only one. Many organizations are looking forward to new and softer ways to retain their employees. Molly and Jesse go through this topic sh ..read more

In this episode, we get to pick Molly Ramsay’s brain about her role and vision at MedMan. She reflects on her position and how she is a great asset to the company. Her interpersonal and intrapersonal skills are her superpower, and it all ends in what they both call “people issues.” Molly also shares her vision towards feedback and team input to accelerate and make processes better. Join us on this episode to know Molly Ramsay a little better! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com.  ..read more

Today’s guest is our very first international guest on the Medical Management Podcast!  All the way from Australia, Peter Vranes came over to share his pieces of advice on being a Chief Executive Officer. Peter reckons how entrepreneurship and uncertainty have taught him to be a better person, and he loves challenging himself. Imposter syndrome, authenticity, technology, and the future of medicine are some of the main topics in this conversation. Peter wants to help people through technology in the healthcare industry, so tune in to learn more about his journey! Don’t worry, we will have ..read more

This week’s episode is about the terrible act of letting someone go. Both employer and employee will go through this at some point in their work lives. Jesse shares his thoughts and advice regarding this situation. One side of it is getting better at the process of firing someone while the other is feeling the uncomfortable emotions of doing it. These two have to be separated from the start, because doing so will never get any easier. Another great tip from Jesse is getting external help either from HR management or an attorney’s office to make sure everything is correct and in place.  Fr ..read more