Talking to VM over WhatsApp/messaging
Digital Spy Forum » Cable
by Paul_Smillie
2w ago
Hi all, Looking for a quick reply to this query if at all possible (I know it may not be possible on a Saturday night with the England game on). I went online to see about adding Sky Sports UHD to my package. Then noticed that I am currently paying £6/month for Sky Cinema UHD which I have no access t on my set-top box. Only HD channels are available. Went onto WhatsApp/messaging to speak to someone about both these issues. I don't think I was talking to anyone from Britain (The first line I got was "Good Morning". It was 6:20pm!). Anyway, they took all my issues on board and then said I woul ..read more
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Why does my V6 box go onto standby overnight?
Digital Spy Forum » Cable
by Bandspread199
3M ago
I leave it on, but in the morning the red indicator light is showing and I have to switch it on again ..read more
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Virgin Stream
Digital Spy Forum » Cable
by Jimmy_Carter
4M ago
Had this for a while and still can’t work out how to add paid for channels. I want to add normal sky channels like Gold and Sky Max but I don’t seem to have the option. Am I not signed in or something? Is that possible. Do I need to phone VM (last resort ..read more
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Deleted Recordings
Digital Spy Forum » Cable
by .Dozy Rosie
5M ago
Hi everyone, is there a way to recover accidentally deleted recordings? I could do it on the Tivo box but am unable to find a way on 360. Thanks in advance ..read more
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Cold call from VM today
Digital Spy Forum » Cable
by pengedragon
8M ago
Is this a thing? Random knock at the door asking how my broadband was and that I could switch to VM like the rest of the street Left a legit looking card with his name and mobile number ..read more
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Virgin media
Digital Spy Forum » Cable
by b.lever
10M ago
How do I contact these people want to now how mutch my package. Will be when out of contract in December I’m I better just letting it run ..read more
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Virgin Media confirms RPI + 3.9% price rise system - One last chance to leave penalty free.
Digital Spy Forum » Cable
by Gavin_D
11M ago
Virgin Media has confirmed it will change its price rise system to RPI + 3.9% from November 1st with the first rise to follow in April 2024 They are currently in the process of sending the info to customers via email, and they're giving you one final chance to quit without paying an exit fee whilst in contract until October 31st ..read more
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How do you register for a refund when a service is disrupted?
Digital Spy Forum » Cable
by myss
11M ago
Today, my TV service has disappeared from about 11.30am, error code W02. I've done the status check, VM's aware of the error and on it, and I've registered for updates by text. Great. But I recall one time I made a complaint when a service went off for days, no compensation offered as I didn't register to show I was effected by the error...... I also recall since that complaint one time where I believe a VM web page I was looking at to find out about a different error gave the option of signing up or registering for a possible refund was given but cannot find it at the moment. Does any one kn ..read more
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New 360 upgrade recording query.
Digital Spy Forum » Cable
by Paul_Smillie
1y ago
Just had an upgrade to the 360 service today on the x3 V6 boxes I have on my account. Before I call Virgin, I thought I'd ask the more experienced people on here first for info. This may be a silly question, and never thought to ask the engineer at the install as I only noticed when he had left, BUT, when I record/plan record on my main living room box, it shows up on the other two boxes, and vice versa. Before, on the V6 box, all recordeings were seperate on each box. Profiles have been set for the 3 boxes, but they all still show what is recoreded/set to record by all three boxes. Is this co ..read more
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Just renewed for 50% off/month
Digital Spy Forum » Cable
by Paul_Smillie
1y ago
Don't know if this is typical, but just managed to get my package reduced by 50% by renewing. I am on 1Gb BB, Maxit TV with Cinema/Sport, 3 V6 boxes and Talk anytime. I have now renewed on the same package (the tv and phone packages now have different names) but with free upgrades on all boxes to the 360 service for £81/month on an 18 month contract. Was paying £162, so for me a great deal. Just wanting to put it out there that deals are available. Hope it helps someone get a good deal. Edit: I did all this over online chat. Took the best part of 2 hours but was worth it ..read more
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