On this episode, we speak to Buffy Lloyd-Krejci, Chief Executive Officer at IPCWell, the top infection control consultant and disease prevention expert in the United States. Topics discussed include: - The inspiration for Buffy’s book, “BROKEN, How the Global Pandemic Uncovered a Nursing Home System in Need of Repair, and the Heroic Staff Fighting for Change.” - How she had to change some names in the book because the industry can be very punitive. - Her surprise at how the industry reacted to the book and the number of times she was thanked for telling people’s stories. - How the nursing hom ..read more

On this episode, we speak to Paul Smiley, Executive Director at Gilpin Hall, a non-profit organization with a long tradition of care for the elderly since 1824. Topics discussed include: - Paul’s longtime family background in long-term care. - The impact the first interaction with a nursing home can have for a lifetime. - The impact that being a Marine had on Paul’s leadership style. - How to think globally and share locally. - The way Paul would describe his leadership style. - How a good leader lays down the track and lets the train do the work. - The ways Gilpin Hall manages to have an out ..read more

On this episode, we speak to Rebecca Adelman, Founder/Attorney at Adelman Law Firm, a firm that has expertise in multiple areas of insurance defense litigation, professional malpractice, business and employment and healthcare law. Topics discussed include: - Rebecca’s career path that led to representing LTC providers in lawsuits and risk management. - Her development of the Guide Path certification program for senior living communities. - Development of the Guide Path survey that focuses on the five key areas that create the most risk. - The resources the Guide Path program makes available t ..read more

On this episode, we speak to Claudia Blumenstock, Founder and CEO at Copernicus, Inc., an organization that is dedicated to strengthening the delivery of long-term care services through the development of staff relationships at all levels of an organization. Topics discussed include: - How staff looks at leadership and what leaders need to be like to be effective. - How a horrible event made Claudia self-aware and showed her that openness is critical in LTC. - How being supportive of people who have had horrible experiences in their facility helps them forgive themselves if they feel responsib ..read more

On this episode, we welcome Ron Nunziato, Senior Director of Policy and Regulatory Affairs at the Health Care Council of Illinois, a non-profit advocacy group that represents more than 300 licensed Skilled Nursing Facilities (SNFs) in Illinois. Topics discussed include: - How he started as a provider and operator for 29 years before moving to his current position. - The lessons he learned in his time as a CEO. - The importance of leading by example in a management role. - How the Health Care Council of Illinois provides a singular voice for its members when dealing with governmental agencies ..read more

On this episode, we speak to Jay Hayston, President & CEO at Cedarcrest Center for Children with Disabilities, a specialized medical facility and school in Keene, New Hampshire. Topics discussed include: - The mission of Cedarcrest as a home and a school for children with developmental differences. - Jay’s beginnings in LTC for people with developmental differences. - The way Cedarcrest works as a step-down facility for a transition between the hospital and home care. - Jay’s mentors and his philosophy of servant leadership. - The challenges of running a facility with a small constituency ..read more

On this episode, we speak to Thomas Annarella, Licensed Nursing Home Administrator at Valley Hi Nursing and Rehab, a long-term care facility in Illinois. Topics Tom discusses include: - Through several different internships, Tom entered the LTC industry directly out of college. - The evolution of Tom’s leadership style over the years. - The demographic makeup of the residents at Valley Hi, a county-owned facility. - The obvious differences between five-star facilities and facilities that don’t reach that standard. - The four core values he instills in his team. - The importance of running an o ..read more

On this episode, we speak to Nichole Claiborn, Executive Director at Terrace Health. Topics Nichole discusses include: - Her personal story and how she ended up in long-term care. - The learning curve involved in home health care. - Recent cuts in payments by the government. - Being flexible with staff in today’s market. - Recruiting through community engagement. - Personal mentors she has met throughout her career. - The future of home health and hospice. Nichole Claiborn - https://www.linkedin.com/in/nichole-claiborn-23645a54/ Terrace Health - https://www.linkedin.com/company/terrace-healt ..read more

On this episode, we speak to Jason Cronk, President and COO at Immanuel Lutheran Communities. Topics Jason discusses include: - Developing Western-style lifecare communities in mainland China. -The learning curve involved in working in China versus the US. -Their approach to talent acquisition and recruitment to their facility in Montana. -The focus on RNs and CNAs in their recruiting. -Jason’s leadership style and relationship with his team. -Making data-driven decisions through focus groups and surveys. Jason Cronk - https://www.linkedin.com/in/jasonrcronk/ Immanuel Lutheran Communities ..read more

On this episode, we speak to Matthew Lessig, Associate Executive Director at Cypress Cove at HealthPark Florida. We discuss: - Matthew’s career journey and how he got into LTC. - The speed of change on the clinical side of the business vs. the back office. - The importance of understanding the reimbursement model he brought to the clinical side. - His company’s recent expansion of service lines. - The emphasis on using data to make operational decisions on a daily basis. - Tracking specific metrics to improve the overall efficiency of the business. - Different ways to implement new initiative ..read more