Although federal law and regulation prohibit the use of third party guarantees, some nursing homes may still attempt to get you to sign documents making you financially responsible for a nursing home stay. Join us for a conversation with experts Anna Anderson and Eric Carlson as they guide you through what you can do if a nursing home tries to hold you financially liable for someone else's nursing home stay. Guest: Eric Carlson, Director, Long-Term Services and Supports Advocacy, Justice in Aging; Anna Anderson, Staff Attorney, National Consumer Law Center ..read more

During this time of year nursing homes can expect to see an increase in people visiting their loved ones. This increase puts everyone at a higher risk of catching a cold or respiratory illnesses. Join us for a conversation as we dive into the latest CDC guidance on respiratory illnesses, including COVID-19, for nursing home residents. We are joined by Dr. Erika Wallender from the CDC, and Lori Walsh, Consumer Voice Policy and Program Specialist, to discuss practical steps in reducing infection risks and best practices for staying safe during this upcoming respiratory season. We also remind res ..read more

Election season is an exciting time that offers a renewed opportunity to shape public policy. For many long-term care residents, voting is a patriotic duty that has been respected and exercised over the course of their lifetime. Residents of long-term care have the same right to vote as everyone else. Join us for a conversation with Gwen Orlowski, Executive Director of Disability Rights New Jersey to discuss how residents and their families can ensure their voices are heard in the upcoming elections ..read more

Guardianship is a tool intended to support individuals who have lost the capacity to make decisions for themselves. However, guardianship is an extreme step and can have a devastating impact on a person's well-being. In this episode, we will discuss guardianship over residents of long-term care facilities, less restrictive alternatives, and strategies for supporting residents under guardianship. Guests: Alison Hirschel, Director of the Michigan Elder Justice Initiative, and Emily Miller, Managing Attorney of the Crime Victims Legal Assistance Project of the Michigan Advocacy Program ..read more

Retaliation, and the fear of retaliation, can prevent residents and family members from raising their concerns about care and safety. It also has a chilling effect on the reporting of abuse or neglect in long-term care facilities, leaving many living in fear and without relief from harm. Retaliation can range from very subtle to obvious actions and it may be difficult to determine whether staff are retaliating or if a resident’s needs are not being met for another reason, such as understaffing. Retaliation is never acceptable; it is a violation of the resident's rights. In this episode, join u ..read more

In April 2024, a new federal rule requiring minimum staffing levels in nursing homes was released. This rule is an important step toward improving quality conditions in nursing homes and ensuring that residents receive the care they need. Listen in on a discussion between Consumer Voice's Lori Smetanka and Sam Brooks, who talk about the importance of the rule, what it says, and how we can start thinking about using it in advocating for quality care ..read more

The Centers for Medicare and Medicaid Service’s (CMS) new minimum staffing standard requires facilities to provide 3.48 hours of care per resident per day. That translates into three hours and 29 minutes of care over 24 hours for each resident. This number is lower than what Consumer Voice and other consumer advocates, nursing professionals, and nursing home residents have been advocating for, for years. This number is lower than what studies have shown, for decades, will keep nursing home residents safe, but it will still raise staffing levels at many facilities. In this episode, you will hea ..read more

Since the pandemic began, there has been significant efforts by advocates to create better laws and regulations to protect nursing home residents. The pandemic and its devastating impact on nursing home residents has resulted in many states passing new laws or creating new regulations regarding a variety of areas, including staffing, transparency, and the nursing home workforce. On this episode, you will hear from two advocates that have been successful in getting new laws and regulations passed and promulgated. Tony Chicotel, Senior Staff Attorney at California Advocates for Nursing Home Refo ..read more

Often the conversation about addressing the chronic poor care that exists in far too many of today's nursing homes is framed around new laws or regulations. Yet, there are steps that can be taken now - using existing federal and state legal authority - to improve care and conditions in our country's nursing homes. In our conversation, we will discuss four levers of opportunity for increasing quality and accountability in nursing homes with the author of "Using What We Have: How Existing Legal Authorities Can Help Fix America's Nursing Home Crisis." Special Guest: Nina Kohn, J.D., the Solomon C ..read more

Family caregivers have always played an integral role in promoting and achieving quality care for their loved ones living in a long-term care facility. The importance of the informal care and support provided by family members for a resident's physical, mental, and emotional well-being became abundantly clear during the pandemic when those essential supports were taken away during the pandemic. Yet, advocacy and engagement by family members benefits not only their own loved ones, but ultimately all residents in a long-term care facility. In our conversation with Marcella Goheen, a family membe ..read more